Technology & IT Jobs

Job Purpose The Rolling Stock Equipment Operator is responsible for operating and maintaining depot workshop equipment to support internal manufacturing and maintenance activities. The role includes producing and repairing components according to technical specifications, carrying out preventive and corrective maintenance, and ensuring compliance with safety and quality standards. The operator may work on one or more types of equipment depending on operational requirements and contributes to the efficiency, safety, and reliability of depot operations. Responsibilities/Duties Profil de candidat recherché : Equipment Operation & Production Operate depot equipment and especially machine tools to manufacture or repair parts according to specifications and technical drawings (Horizontal Lathe, Milling Machine and Press Brake Bending and Shearing Machines) Machine tools are installations dedicated to the production of parts, particularly for trains and other systems, and compliance with standards relating to railway safety. Select appropriate tools, accessories, settings, and materials for each job. Inspect and verify the quality, accuracy, and compliance of finished components. Use production, operation, and maintenance documentation in accordance with company procedures. Maintenance & Troubleshooting Perform preventive and corrective maintenance activities on depot equipment and focus on machine tools Diagnose faults based on incident history, reports, and inspections. Implement corrective actions, testing, and validations to restore operational reliability. Carry out cyclical checks, adjustments, and inspections, raising alerts where anomalies are detected. Monitor the performance and reliability of equipment, taking corrective measures when required. Quality, Safety & Compliance Ensure compliance with safety regulations, quality assurance procedures, and workshop standards. Maintain accurate documentation of activities, including codes, measurements, and steps taken. Keep the working environment clean, organized, and safe. Support the achievement of full traceability across all operations. Tools, Resources & Team Support Manage tools, consumables, and spare parts to ensure availability and proper use. Assist in organizing workloads, distributing tasks, and meeting operational priorities. Share technical expertise with colleagues, newcomers, and apprentices. Promote collaboration, prevent conflicts, and contribute to a positive team culture. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Diploma in Electrical or Mechanical Maintenance. Knowledge Ability to read and interpret technical and mechanical drawings. Understanding of mechanics, hydraulics, pneumatics, and basic electrical systems. Familiarity with troubleshooting methods and maintenance principles. Proficiency in the use of workshop equipment and measuring tools. Knowledge of welding (ARC) is an advantage. Awareness of workshop safety rules, processes, and industrial practices. Knowledge of rolling stock or depot equipment maintenance is preferred. Experience 3–5 years’ experience in a maintenance or workshop environment. Previous exposure to the railway industry is an advantage. Experience in operating depot equipment or similar industrial machinery. Desired Behaviors & Experiences Strong teamwork and collaboration skills. Effective communication across all staff levels. Initiative, responsiveness, and sound decision-making. Problem-solving ability with a proactive and innovative mindset. Strong organizational and time management skills. Self-motivated, adaptable, and enthusiastic. Show more

About Us Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence. We've evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise. We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling. This is made possible by relying on 3 pillars of excellence: 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona) Our proprietary AI orchestrator Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions Ready to kick start your career with us? Why Infomineo? Here's what sets us apart: Shape the Future of Business Insights: You will be at the forefront, leading the design and implementation of AI-driven solutions that automate tasks and drive efficiency across our entire service spectrum (Business Research, Content, Design, and Data Analytics) Work with Global Leaders: Our clients are industry leaders — Fortune 500s, top consultancies, governments, and NGOs. You will take ownership of delivering technical solutions that directly support their success Lead in AI & Technology: We foster continuous learning and technical excellence. You will stay ahead of the latest advancements in AI and software engineering, and actively drive innovation across the team Thrive in a Collaborative Culture: We value intellectual curiosity, leadership, and a can-do attitude. You will be encouraged to mentor others, contribute strategic ideas, and make a lasting impact on the company's growth About this role: We are seeking an experienced and technically strong individual to join us as Senior AI Software Engineer. In this role, you will take ownership of designing, developing, and deploying AI-powered data products and analytical applications that serve our internal teams and global clients. You will lead data science and AI initiatives, define best practices for applied AI and analytical solution development, and collaborate closely with engineering, product, and business stakeholders. While the role is primarily data science and AI-focused, you will also leverage your full-stack development background to build production-ready applications, integrate AI capabilities, and support cloud-based deployment. Key Responsibilities: Data Science, AI & Applied R&D: Lead the design and development of AI-powered analytical solutions, data products, and intelligent applications that solve complex business problems Translate business and client requirements into data science approaches, AI workflows, and scalable technical solutions Design, prototype, and productionize machine learning, LLM, and generative AI solutions with a focus on business value, reliability, and usability Own the architecture of Retrieval-Augmented Generation (RAG) pipelines, including document processing, vectorization, semantic search, evaluation, and query optimization for enterprise use cases Design and implement complex AI-powered features by integrating LLM APIs and services using frameworks such as LangChain or equivalent, with a focus on reliability, accuracy, and performance in production Design, implement, and maintain Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and data sources, enabling context-aware and extensible AI solutions Develop evaluation frameworks, monitoring approaches, and observability practices for LLM-powered systems to ensure quality, transparency, and continuous improvement Apply advanced prompt engineering, embedding strategies, and vector database management techniques to improve the performance of AI solutions Integrate AI outputs into analytical workflows, dashboards, reporting tools, and client delivery pipelines Full-Stack Application Development: Design and contribute to the development of production-grade AI and data applications, primarily using Python and backend frameworks such as FastAPI Build or support frontend interfaces using modern frameworks such as React, Next.js, or Vue to make AI and data products accessible to business users and clients Collaborate with software engineers to define scalable application architectures, API standards, and integration patterns Develop and maintain REST API integrations with third-party AI services, enterprise SaaS platforms, internal tools, and external data sources Ensure that data science prototypes are translated into maintainable, secure, and scalable production solutions Participate in code reviews, define technical best practices, and contribute to a high-quality engineering and data science culture Cloud, Deployment & MLOps: Support the containerization and cloud deployment of AI and data applications, preferably on Google Cloud Platform using GKE and Artifact Registry, while remaining adaptable to other cloud environments Design and maintain CI/CD pipelines using GitHub Actions or equivalent tools to ensure reliable and repeatable releases Apply MLOps and LLMOps practices to manage experimentation, deployment, monitoring, and continuous improvement of AI systems Collaborate with engineering and infrastructure teams to ensure the reliability, scalability, and performance of production environments Proactively identify performance bottlenecks in AI workflows, data pipelines, application layers, and infrastructure Technical Leadership & Collaboration: Lead applied AI and data science initiatives from discovery and prototyping through production deployment Mentor junior data scientists, AI engineers, and developers on data science methods, AI integration, coding practices, and production readiness Work closely with product teams, consultants, analysts, and non-technical stakeholders to ensure solutions are aligned with business needs Define standards and best practices for AI solution design, evaluation, documentation, and delivery Communicate complex technical concepts clearly to both technical and non-technical audiences Qualifications: 4 to 6 years of experience in data science, AI development, applied machine learning, or related technical roles, with hands-on experience delivering production-grade AI or data products Strong proficiency in Python, with experience using data science, machine learning, and AI libraries and frameworks Solid full-stack development background, including experience with backend frameworks such as FastAPI and modern frontend frameworks such as React, Next.js, or Vue Deep understanding of LLMs, RAG architectures, generative AI workflows, and production-grade AI service integration, including tools such as OpenAI, Gemini, LangChain, or equivalent Proven experience designing and implementing Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and enterprise data sources Experience building analytical workflows, dashboards, data pipelines, or AI-powered decision-support tools in a client delivery or enterprise context Hands-on experience with Docker and cloud deployment on at least one major cloud platform such as GCP, AWS, Azure, or equivalent Familiarity with container orchestration, artifact management, CI/CD pipelines, GitHub Actions, GitOps workflows, and branching strategies Strong understanding of LLM observability, AI evaluation, performance monitoring, and production reliability practices Demonstrated ability to lead technical initiatives, mentor junior team members, and collaborate effectively with product teams and business stakeholders Bachelor's or Master's degree in Data Science, Computer Science, Software Engineering, Statistics, Applied Mathematics, or a related field Preferred Skills: Experience with agentic AI frameworks such as LangGraph or similar orchestration tools for building multi-step AI workflows Knowledge of advanced prompt engineering, vector database management, embedding model optimization, and AI evaluation techniques Experience with MLOps or LLMOps practices, including experiment tracking, model monitoring, and AI quality evaluation Experience with Infrastructure as Code tools such as Terraform or Pulumi Experience designing data models, analytical pipelines, or BI/dashboard solutions Relevant certifications such as Google Cloud Professional Data Engineer, Google Cloud Professional Machine Learning Engineer, Google Cloud Professional Developer, or similar cloud and AI credentials What we offer: A competitive compensation and benefits package The opportunity to lead AI, data science, and technology initiatives with real global impact A dynamic and supportive work environment that values leadership, innovation, and your contributions Continuous learning and professional development opportunities to propel your career forward in AI, data science, and technology Application Process: Candidates are invited to submit a resume, cover letter, and any relevant portfolio, GitHub links, or project examples showcasing their experience in data science, AI solution development, full-stack application development, and cloud deployment. Shortlisted candidates will undergo a technical assessment and interview to demonstrate their data science expertise, AI implementation skills, full-stack capabilities, and technical leadership potential. Infomineo: Where brilliant minds meet to shape the future of business. Show more

Job Purpose The Customer Service Agent is responsible for delivering high-quality frontline service to passengers by providing accurate ticketing support, travel information, and daily assistance within metro stations. The role supports ticket sales and subscriptions, guides customer movement, and ensures a positive passenger experience through effective communication, operational awareness, and adherence to safety and service procedures. The Customer Service Agent contributes to efficient station operations by assisting with Ticket Vending Machine usage, managing queues, and maintaining professional service standards. Responsibilities/Duties Profil de candidat recherché : Customer Interaction & Service Delivery Maintain a positive, empathetic, and professional attitude during all customer interactions. Respond promptly and effectively to customer inquiries and requests. Handle and resolve customer complaints professionally and escalate when necessary. Provide accurate information on routes, travel regulations, products, and services. Offer dedicated support to People of Determination (POD) and vulnerable passengers. Proactively welcome and guide passengers throughout the station environment. Ensure customer satisfaction by delivering consistent, high-quality service. Ticketing & Transaction Management Sell, issue, renew, and process tickets and subscriptions accurately at Ticket Offices and Subscription Offices. Support passengers in operating Ticket Vending Machines and promote their use to improve service flow. Manage assigned ticketing and subscription products responsibly. Conduct accurate cash handling, including receiving payments, counting, sorting, recording, and reporting discrepancies. Verify tickets, subscription cards, and cash stock at the beginning and end of each shift. Use ticket office equipment, tools, and machines correctly and responsibly. Monitor the proper functioning of ticket office devices and report malfunctions promptly. Ticket Vending Machine (TVM) Support Assist customers in using Ticket Vending Machines and guide them through the transaction steps. Perform visual checks only to ensure Ticket Vending Machines are clean, accessible, and available for passenger use. Report all issues such as malfunctions, shortages, or operational concerns immediately to supervisors or technical teams. Communicate Ticket Vending Machine downtime or service disruptions clearly and professionally to passengers. Document TVM-related issues according to instructions when required. Queue & Crowd Management Organize and manage customer queues during peak hours and high-demand periods. Support smooth customer flow in front of sales points and station entry/exit areas. Intervene proactively to prevent congestion and ensure efficient service delivery. Administrative & Record-Keeping Duties Process customer forms, applications, and service requests accurately. Maintain detailed records of customer interactions, transactions, complaints, and observations. Communicate shift updates and relevant information accurately during handovers. Report operational deficiencies, emergencies, or incidents through the proper reporting chain. Ensure fingerprint attendance matches attendance records in compliance with company policies. Adhere to company dress code and maintain professional appearance at all times. Internal Coordination & Operational Support Coordinate with colleagues and station teams to ensure continuity of service across shifts. Provide feedback to support improvements in customer service processes. Follow all operational guidelines, instructions, and procedures issued by management. Perform any additional duties assigned by supervisors or line managers. Safety Responsibilities Promote a positive safety culture and participate in safety briefings as required. Comply with RDMC RQHSE policies, procedures, and Safety Management System requirements. Report unsafe conditions, security concerns, or environmental hazards immediately. Understand that safety, security, and environmental protection are shared responsibilities. Intervene appropriately in cases of observed safety, security, or environmental violations. Qualifications ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE Minimum requirement: Diploma degree in a relevant discipline. Preferred: Bachelor’s degree in business administration or any related field. Knowledge Basic knowledge of customer service principles and best practices. General understanding of ticketing systems and customer-facing devices. Basic familiarity with computer tools and digital interfaces. Experience 0-3 years of experience in customer service, retail, hospitality, or frontline service roles is preferred. Experience in cash handling or public-facing environments is an advantage. Desired Behaviors & Experiences Calm Under Pressure: Maintains composure and professionalism in challenging situations. Team Collaboration: Works effectively with colleagues to support seamless operations. Customer Orientation: Demonstrates strong commitment to passenger satisfaction. Communication Skills: Provides clear and respectful verbal communication in all situations. Attention to Detail: Ensures accuracy in transactions, records, and procedures. System Awareness: Shows comfort using ticketing devices and customer service tools. Problem Solving: Identifies issues and takes appropriate steps to resolve or escalate them. Professional Conduct: Adheres strictly to rules, procedures, and company policies. Flexibility: Willing to work shift patterns, weekends, and holidays as per roster. Respectful Interaction: Builds cooperative relationships with internal and external stakeholders. Show more

Company Description Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs. Job Description About the Role: We are looking for friendly, confident, and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist customers, resolve issues, and ensure every interaction ends on a positive and professional note. What you’ll be doing: Answering customer questions and providing timely support Resolving issues in a calm, professional, and friendly manner Communicating clearly and confidently over the phone and via email Making customers feel heard, valued, and supported Working closely with your team to deliver excellent service This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include responding to customer calls and emails, providing effective solutions, and maintaining accurate records of interactions. We support a variety of accounts across different industries, including hospitality, airlines, educational platforms, telecommunications, and subscription-based entertainment channels. This variety offers exposure to different customer service environments and enhances your experience across multiple sectors. Building strong relationships with customers and contributing to a positive, professional team environment are key aspects of this role. Qualifications Ability to handle customer complaints professionally and provide empathetic support English level B2-C1. Flexibility with night and overnight shifts. Prior experience in a call center is advantageous but not mandatory. Additional Information All your information will be kept confidential according to EEO guidelines. Show more

Home . Teaching Assistants – Faculty of Computers and Artificial Intelligence Teaching Assistants AlRyada University For Science And Technology, Faculty Of Computers & AI, Invites Applications For Vacancies To Be Filled Effective September 2026 In The Following Academic Programs Job Title Qualifications Demonstrator/Teaching Assistant: Software Engineering Graduation Grade: At least “Very Good " .="" ="" cgpa:="" at="" least="" “3.7="" .="" class="elementor-repeater-item-6ba8960 ekit_table_data_"> Bachelor's/Master’s degree from: Faculty of Computers, Faculty of Engineering or equivalent Graduation Grade: At least “Very Good ". CGPA: At least “3.7 ". Demonstrator/Teaching Assistant: Artificial Intelligence Graduation Grade: At least “Very Good " .="" ="" cgpa:="" at="" least="" “3.7="" .="" class="elementor-repeater-item-9d1b7c3 ekit_table_data_"> Bachelor's/Master’s degree from: Faculty of Computers, Faculty of Engineering or equivalent Graduation Grade: At least “Very Good ". CGPA: At least “3.7 ". Demonstrator/Teaching Assistant in: Computer Engineering Graduation Grade: At least “Very Good " .="" ="" cgpa:="" at="" least="" “3.7="" .="" class="elementor-repeater-item-cf1c559 ekit_table_data_"> Bachelor's/Master’s degree From: Faculty of Computers, Faculty of Engineering or equivalent Graduation Grade: At least “Very Good ". CGPA: At least “3.7 ". Demonstrator/Teaching Assistant: Medical Informatics Graduation Grade: At least “Very Good " .="" ="" cgpa:="" at="" least="" “3.7="" .="" class="elementor-repeater-item-1a622a1 ekit_table_data_"> Bachelor's/Master’s degree From: Faculty of Computers, Faculty of Engineering or equivalent Graduation Grade: At least “Very Good ". CGPA: At least “3.7 ". Demonstrator/Teaching Assistant: Cybersecurity Graduation Grade: At least “Very Good " .="" ="" cgpa:="" at="" least="" “3.7="" .="" class="elementor-repeater-item-ea92edf ekit_table_data_"> Bachelor's/Master’s degree From: Faculty of Computers, Faculty of Engineering or equivalent Graduation Grade: At least “Very Good ". CGPA: At least “3.7 ". Demonstrator/Teaching Assistant: Basic Science (Mathematics) Graduation Grade: At least “Very Good " .="" ="" cgpa:="" at="" least="" “3.7="" .="" class="elementor-repeater-item-3581497 ekit_table_data_"> Bachelor's/Master’s degree From: Faculty of Computers, Faculty of Engineering, Faculty of Science or equivalent Graduation Grade: At least “Very Good ". CGPA: At least “3.7 ". Job Responsibilities Successful candidates are expected to be knowledgeable in their respective specializations, provide academic support to students, assist in conducting practical sessions, and contribute to the overall teaching and learning environment within the Faculty of Computers &AI Technical Skills A strong understanding and command of the technical concepts and theories related to their respective specializations. Possess practical skills and expertise in conducting laboratory experiments and demonstrations. Strong technical writing skills to assist in the preparation of reports, research papers, and documentation. Excellent interpersonal communication and writing skills in English, which is the teaching language. Good management skills, including the ability to meet deadlines, communicate effectively, and motivate others. An interest in working collaboratively within RST University and with external partners towards the development of shared projects. Application Instructions Interested applicants are invited to submit their curriculum vitae to include their employment history, a statement outlining their research and teaching interests, a list of publications and projects undertaken, and the names of at least three referees. Apply here Show more

Westview International Language School is seeking a dedicated and experienced American Diploma English Teacher to join our educational team. This role involves delivering high-quality instruction aligned with the American Diploma curriculum to support students' academic achievement and personal growth. Key Responsibilities: Plan and deliver engaging and effective English language lessons following the American Diploma standards Develop lesson plans and instructional materials that meet curriculum objectives and cater to various learning styles Assess and evaluate student performance regularly through tests, assignments, and projects, providing constructive feedback Create a supportive and inclusive classroom environment that fosters student participation and academic excellence Collaborate with colleagues to enhance curriculum delivery and contribute to curriculum development initiatives Communicate effectively with parents regarding student progress, achievements, and areas for improvement Participate in professional development activities to stay current with subject knowledge and teaching methodologies Requirements Bachelor's degree in English, Education, or a related field Relevant teaching certification and experience in delivering the American Diploma curriculum Strong command of English language and literature with the ability to inspire and engage students Experience teaching high school students preferred Excellent communication and interpersonal skills to effectively interact with students, parents, and colleagues Knowledge of current educational best practices and innovative teaching strategies Commitment to ongoing professional growth and teamwork Safeguarding Statement: The safety and well-being of our students are our top priorities. All appointments are contingent upon successful background checks and reference verification. Benefits Tuition Discount for Dependents Medical Insurance for Self Transportation upon availability (Meeting Points) Show more