Customer Service Representative – Hospitality, Telecom & Entertainment Accounts
Sutherland
Location: Cairo, Cairo, EgyptType: دوام كاملPosted:٦ يونيو ٢٠٢٦
Company Description
Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.
Job Description
About the Role:
We are looking for friendly, confident, and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist customers, resolve issues, and ensure every interaction ends on a positive and professional note.
What you’ll be doing:
Answering customer questions and providing timely support
Resolving issues in a calm, professional, and friendly manner
Communicating clearly and confidently over the phone and via email
Making customers feel heard, valued, and supported
Working closely with your team to deliver excellent service
This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include responding to customer calls and emails, providing effective solutions, and maintaining accurate records of interactions.
We support a variety of accounts across different industries, including hospitality, airlines, educational platforms, telecommunications, and subscription-based entertainment channels. This variety offers exposure to different customer service environments and enhances your experience across multiple sectors.
Building strong relationships with customers and contributing to a positive, professional team environment are key aspects of this role.
Qualifications
Ability to handle customer complaints professionally and provide empathetic support
English level B2-C1.
Flexibility with night and overnight shifts.
Prior experience in a call center is advantageous but not mandatory.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Location: Ad-Duqqi, Al Jizah, EgyptType: دوام كاملPosted:٩ مايو ٢٠٢٦
Job Purpose
Under general direction of the Human Resources Manager, the Administrative Assistant/Receptionist provides oversight for daily activities which include administrative and receptionist duties within the office.
Qualifications - Minimum Requirements
Bachelor s degree in Business administration or equivalent
Experience: + 1 years of experience in administration / secretarial
Competencies / Skills:
Professional attitude and appearance.
Multitasking with time-management skills and ability to prioritize tasks.
Excellent Knowledge of MS Office.
Fluent in English language
Key Responsibilities
Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone and route calls as appropriate
Ensure all employee data is maintained/updated in the system
Assist the County Manager in all secreterial and admin. tasks
Prepare/update onboarding checklist, guidelines and manage onboarding activities
Assume receptionist duties, greet public and refer them to appropriate staff members, answer phone and route calls as appropriate
Handle the daily activities in the company & managing appointments, meetings, events & visitors.
Prepare the official correspondences, letters, memos & forms.
Organize and maintain the filing system
Organize / schedule meetings and appointments and produce the minutes of meetings.
Handle / prepare the conferences.
Ensure all official documents needed for employee profile creation are collected
Follow up all office procedure: maintenance for fax machine, photocopier, telephones, stationary, etc
Provide support for monthly management meetings
Support HR Manager with implementation and administration of policy and procedures to increase staff efficiency
Complete all other duties as assigned by the HR Manager
Why Join Us
At AMICO, we believe in fostering a diverse and inclusive workplace. We recognize the value that different perspectives and experiences bring to our company.
As part of our commitment to diversity, we encourage applications from all individuals as part of our inclusive hiring practices.
This initiative is part of our broader diversity agenda aimed at creating a balanced and innovative workforce.
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Location: 6th of October, Cairo, EgyptType: دوام كاملPosted:٩ مايو ٢٠٢٦
Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we provide a dynamic and supportive work environment that encourages innovation and professional growth.
Job Summary:
We are looking for a skilled Electrical Engineering Professional to support to Create, implement, and optimize electrical maintenance programs to ensure maximum equipment reliability and operational efficiency. Lead troubleshooting, preventive maintenance, and continuous improvement initiatives while guiding and upgrading the technical capabilities of the maintenance team. Ensure all activities comply with cGMP, ISO standards, and company procedures.
Key Responsibilities:
Design and optimize preventive and predictive maintenance programs to maximize equipment reliability and efficiency
Troubleshoot complex electrical issues and implement system improvements to reduce downtime
Lead major maintenance activities, including shutdowns, upgrades, and new equipment installation/commissioning
Analyze performance data and drive continuous improvement initiatives across maintenance operations
Ensure compliance with cGMP, safety, and quality standards while mentoring and developing technical teams
Requirements
Bachelor's degree in electrical engineering, Power and Electrical machines or Mechatronics
4-6 years of experience in electrical maintenance in pharmaceutical, FMCG, or industrial environments
Hands-on experience with PLCs, electrical drives, instrumentation, and control systems
Familiarity with cGMP, ISO standards, and maintenance documentation practices
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Location: New Cairo, Cairo, EgyptType: دوام كاملPosted:٩ مايو ٢٠٢٦
Job Purpose:
To lead and manage the housekeeping team to ensure the highest standards of cleanliness, hygiene, and guest satisfaction across all buildings and facilities. The Housekeeping Manager is responsible for planning, organizing, and overseeing all housekeeping operations, including staff supervision, inventory management, quality control, and compliance with health and safety regulations.
Key Responsibilities:
Supervise daily housekeeping operations across residential, commercial, and common areas.
Develop cleaning schedules and ensure proper execution of routine and deep cleaning tasks.
Monitor performance and appearance of all housekeeping staff and conduct regular inspections.
Maintain cleanliness standards in compliance with health and safety regulations.
Ensure adequate inventory of cleaning supplies, tools, and equipment; coordinate with procurement when needed.
Train, coach, and evaluate housekeeping staff to ensure service excellence and policy adherence.
Respond promptly and professionally to resident, client, or guest complaints and feedback.
Coordinate with maintenance and other departments to report and resolve issues (e.g., pest control, plumbing).
Prepare and manage housekeeping budgets, including staff scheduling and cost control.
Maintain records and reports for inspections, incidents, and performance reviews.
Ensure proper waste disposal and sustainability practices within cleaning operations.
Requirements
Bachelor's degree or diploma in Hospitality Management or a related field (preferred).
Minimum 8 years of experience in housekeeping, with at least 2 years in a supervisory or managerial role.
Strong leadership and team management skills.
Excellent organizational and time-management abilities.
Knowledge of cleaning products, equipment, and techniques.
Familiarity with health, safety, and sanitation standards.
Strong communication and interpersonal skills.
Proficient in MS Office and facility management systems (e.g., CAFM software).
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Location: New Heliopolis, Cairo, EgyptType: دوام كاملPosted:٩ مايو ٢٠٢٦
About Infinity
Infinity Towers for Urban Developments is a real estate development company focused on delivering high-quality business and mixed-use destinations that combine design excellence, innovation, and long-term brand value. Our flagship development, Infinity Tower, is a landmark project in Cairo’s New Capital, setting new standards for architectural identity and visual experience.
At Infinity, we believe that design is not just aesthetics—it is a strategic tool that shapes perception, communicates value, and builds lasting impact across every touchpoint.
The Opportunity
This role is ideal for a creative, detail-oriented Graphic Designer who is passionate about visual storytelling and brand expression. As part of the Growth & Marketing team, you will play a key role in translating strategy into visually compelling designs that strengthen Infinity’s market presence and communication impact.
You will work closely with marketing, growth, and external partners to ensure consistent, high-quality visual output across all channels.
Job Purpose
The Graphic Designer is responsible for developing and executing visual content that enhances Infinity Tower’s brand identity and supports marketing and communication objectives. The role acts as a key creative contributor, ensuring all visual assets reflect the brand’s premium positioning, consistency, and strategic direction.
What You’ll Do
Design and produce high-quality visual content for digital and print platforms
Develop marketing materials including presentations, brochures, social media assets, and campaigns
Ensure brand consistency across all visual communications
Collaborate with marketing and external agencies on creative execution
Support the development of visual concepts for campaigns and initiatives
Maintain and organize design assets, templates, and brand guidelines
Translate strategic messaging into clear and impactful visual storytelling
What You Bring
Experience in graphic design or visual communication
Strong portfolio demonstrating creative and corporate design work
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Strong sense of aesthetics, typography, and layout
Ability to translate ideas into visually compelling concepts
Attention to detail and ability to manage multiple design requests
Creativity, adaptability, and a collaborative mindset
Why Infinity?
Infinity offers the opportunity to be part of a landmark development shaping the future of business destinations in Egypt and the region. You will work in a dynamic environment that values creativity, quality, and innovation, while giving you exposure to high-impact projects and a premium real estate brand.
At Infinity, design is not just execution—it is influence. You will have the opportunity to contribute to a brand that is defining how modern commercial destinations are experienced and perceived.
About Infinity Towers For Urban Development
Infinity Tower is a next-generation commercial skyscraper redefining business destinations in Cairo’s New Capital. Standing 230 meters tall in the heart of the Central Business District, it represents a fusion of design innovation, engineering excellence, and global standards.
Awarded multiple international recognitions, Infinity Tower is positioned as a landmark development integrating premium office spaces, smart infrastructure, and sustainable design principles in partnership with global architecture firm NORR.
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Location: Cairo, Cairo, EgyptType: دوام كاملPosted:٦ مايو ٢٠٢٦
Role Overview
The Full Stack Developer will be responsible for developing, enhancing, and maintaining Fotopia’s software products and client solutions. The role covers frontend and backend development, integrations, bug fixing, performance improvement, and technical enhancements across document automation, OCR, validation, workflow, and enterprise content processing platforms.
Responsibilities
Develop and maintain frontend and backend modules across Fotopia products.
Build APIs, business logic, and system integrations with external platforms and services.
Work on admin modules, dashboards, configuration screens, document workflows, and operational user interfaces.
Contribute to features related to document capture, OCR/AI processing, metadata, validation, export, reporting, and audit trails.
Support multi-tenant, role-based, and department-based platform capabilities.
Handle bug fixing, performance optimization, stability improvements, and production support.
Collaborate with product, QA, DevOps, AI, and implementation teams.
Participate in code reviews, technical analysis, testing support, and deployment activities.
Requirements
1-2 Years of Experience
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
Experience in full stack software development.
Strong frontend development experience using React and modern web technologies.
Strong knowledge of backend development concepts, API development, databases, and system integration.
Strong knowledge of PostgreSQL or other relational databases.
Experience working on authentication, role-based access control, and enterprise application workflows.
Experience with document management, workflow, OCR, or content processing systems is a plus.
Exposure to Node.js, Bun, or similar backend technologies is a plus.
Good problem-solving, ownership, and communication skills.
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