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The Firm: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs. Position Overview: We are hiring a Sitecore DevOps / Platform Engineer to own CI/CD, environment management and operational readiness for a Sitecore XM Cloud platform. You will stand up the pipelines and environments early so the build team can ship from day one, and you will own performance, hosting/DR posture and release management through go-live and hypercare. Key Responsibilities: Build and maintain CI/CD pipelines using Sitecore CLI and Azure DevOps / Git, with a branching strategy aligned to client IT governance Manage the provided Sitecore environments (non-production and production), including refresh cadence and serialization-based deployments Support the hosting, disaster-recovery and business-continuity posture: backup and restore SLAs, multi-region failover, and 24/7 availability targets Run performance and load benchmarking against the targets (page load, API p95, concurrency, TPS) and feed results back to the team Coordinate edge configuration (Cloudflare Enterprise — WAF, CDN, DDoS, dark-site/crisis mode) with the security team Set up monitoring, centralised logging (log shipping to the client SIEM) and alerting; support incident response during hypercare Document runbooks and lead knowledge-transfer to the client operations team Requirements Bachelor's degree in Computer Science, Information Technology, or related field 4+ years of DevOps / platform engineering Hands-on Azure DevOps and SiteCore CLI / SiteCore Content Serialization Containerisation (Docker / Kubernetes) and CI/CD pipeline design Cloud hosting plus disaster-recovery and backup experience Git branching strategy and release management Nice-to-have Sitecore XM Cloud deployment experience specifically Cloudflare Enterprise (WAF / CDN / DDoS) configuration. IEM / log-shipping experience.Performance and load testing tooling Infrastructure-as-code (Terraform / Bicep) Benefits Hands-on experience with real-world projects and clients Collaborative and supportive work environment Career growth opportunities Arcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better. By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years. Show more

Role Overview We are looking for a proactive and customer-focused Customer Experience Representative to join Ariika’s Customer Service team. This role is key in delivering a seamless and positive experience for our customers by handling inquiries, resolving issues efficiently, and ensuring satisfaction at every touchpoint. Key Responsibilities Handle customer inquiries through calls and ensure prompt, professional responses Address customer complaints and provide effective, timely resolutions Follow up on pending cases to ensure closure and customer satisfaction Provide accurate information regarding products, orders, and company policies Maintain a positive brand image through every customer interaction Qualifications Strong communication and interpersonal skills Excellent problem-solving abilities with a customer-first mindset Ability to handle difficult situations professionally and calmly Strong multitasking skills and ability to work under pressure Previous experience in customer service or call center roles is a plus Fresh Grads can apply/ Fresh calibers are also welcome to apply Show more

The AI Engineer is responsible for understanding the medical imaging business problems, identifying/applying the right AI or cognitive computing technologies. In addition to being involved in the formulation and execution of technology solutions. RESPONSIBILITIES: Develops required machine learning models or prototype applications, applying formulated AI recipes and verifying the problem/solution fit Understands the challenges in medical imaging and using state of the art solutions in AI and DL Participates in building new experiences, improves existing products, ensures quality assurance test designs and contributes to test systems architecture discussions Works alongside leading innovators in the field of deep learning and health care, plays a critical role in algorithm development Analyzes and evaluates data and builds deep networks to detect or predict features, while effectively balancing quality, availability, timeliness and cost factors Job Requirements 3-6 years of AI/ML experience with a degree in a quantitative fields like Computer Science, data science, Engineering or related field required, with a significant focus on deep learning BA/BS degree in computer science or related discipline is required, MS degree is preferred Good command of the English language required (spoken and written) Required Skills Strong background in machine learning and parallel processing pipelines, with significant experience in image processing Experience in working with large datasets and relational databases (SQL) Experience with deep learning frameworks like TensorFlow, Caffe, Torch, Theano; projects on computer vision are a strong plus An intuitive sense of how to architect high-performance distributed computing systems for machine learning & tie them to business problems Powered by JazzHR oXaQH5qwPT Show more

Job Summary Customer Experience Agent – Internal Medicine The Customer Experience Agent (Internal Medicine Doctor) is responsible for delivering exceptional patient support by providing accurate medical guidance within the scope of internal medicine, coordinating patient care, addressing inquiries, and ensuring a seamless patient experience throughout the healthcare journey. The role combines clinical expertise with excellent communication and customer service skills to enhance patient satisfaction and treatment outcomes. Key Responsibilities Patient Support Respond to patient inquiries through phone calls, chat, email, or other communication channels. Provide medical guidance related to internal medicine within approved clinical protocols. Assess patient concerns and determine the appropriate next steps or referrals. Educate patients about diagnoses, treatment plans, medications, and preventive care. Care Coordination Coordinate patient appointments, follow-ups, and referrals with healthcare providers. Escalate urgent or complex medical cases to the appropriate physician or specialist. Ensure continuity of care by following up with patients regarding treatment progress. Customer Experience Deliver a professional, empathetic, and patient-centered experience. Resolve patient concerns and complaints efficiently while maintaining high satisfaction levels. Build trust and maintain positive relationships with patients. Documentation & Compliance Accurately document all patient interactions in the CRM and electronic medical records (EMR) systems. Maintain patient confidentiality and comply with healthcare regulations and company policies. Ensure all communications meet clinical and quality standards. Collaboration Work closely with physicians, nurses, pharmacists, and other healthcare professionals. Collaborate with the Customer Experience and Operations teams to improve patient satisfaction and service quality. Participate in quality improvement initiatives and process enhancements. Key Performance Indicators (KPIs) Patient Satisfaction (CSAT) First Contact Resolution (FCR) Average Response Time Quality Assurance Score Documentation Accuracy Follow-up Compliance Patient Retention Rate Service Level Agreement (SLA) Compliance Qualifications Bachelor's Degree in Medicine (MBBS/MBBCh). Specialization or strong clinical experience in Internal Medicine. Apply Here: monica.wassim@coaholding.com. Show more

Mid Level Experienced Logistics Specialist Freezone Only is Needed to join us at ESHRATEX Cotton Spinning, 47th Sultan Hussein, Alexandria Egypt. Responsible for Handling Documents and Official Duties Related to Logistics procedures in FREEZONE - GAFI Good Command With NAFEZA-ACID, Logistics Full cycle. خبرة في التعامل مع المنطقة الحرة بكافة تفاصيل العمل ( إصدار أمر الشغل- شهادات الصادر- الفواتير- التعامل مع هيئة الإستثمار- خصم وتحصيل ) Import & Export Procedures one of biggest requirements we are asking for Very Good Arabic & English Articulation Communicative and Presentable Company Location: Alexandria - Egypt, 47st Sultan Hussein Working hours: 8am-5 pm Days Off: Fridays & Saturdays. Show more

Overview Responsible for driving growth by selling SaaS solutions to businesses, managing the entire sales cycle from initial prospecting to contract signing, and ensuring a smooth transition to customer success teams. This role is critical in achieving revenue targets and providing customer feedback to influence product improvements. Collaborates closely with technical and customer success teams. Responsibilities Prospect and qualify new SaaS opportunities through various channels Conduct product demonstrations and presentations via video calls and in-person meetings Understand customer business challenges and position SaaS solutions effectively Manage a pipeline of opportunities and move prospects through the sales funnel Collaborate with technical teams for custom demonstrations or proof of concepts Negotiate subscription terms, pricing, and contract details Achieve monthly recurring revenue (MRR) and annual contract value (ACV) targets Maintain expert knowledge of SaaS platform features and competitive advantages Provide feedback to product teams based on customer needs and market trends Ensure smooth handoffs to customer success teams post-sale Minimum Requirements: Bachelor's degree in business, IT, Marketing, or related field 2-4 years of sales experience, preferably in SaaS or technology Strong understanding of cloud-based software and subscription business models Native or fluent proficiency in local language (Arabic, Hebrew, Hindi/English, etc.) and business-level English Understanding of local business culture, communication styles, and professional etiquette Proven track record of meeting or exceeding sales quotas Preferred Requirements: Experience selling B2B SaaS solutions Technical aptitude and ability to discuss software functionality Understanding of sales methodologies (SPIN, Challenger, Solution Selling, etc.) Experience with sales engagement and productivity tools Knowledge of multiple industries and vertical markets Multilingual capabilities Show more