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About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our Cairo Office and will be an onsite role. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply. Show more

About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role As a Partner Care Advisor, you will be crucial in providing answers to customers queries through phone, website and live chat related to Tamara’s services. This is a voice support role based on-site in our Cairo, Egypt office. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise University Graduates. Previous customer service experience is a plus. Native Arabic speaker. Fluency in English Language, B2 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. Show more

About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. Your role We're seeking Customer Care Advisors to join our team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This will be based on-site in our offices in Cairo, Egypt. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Calls, Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs. Provide accurate answers and solutions to customer queries. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics. Reviewing customer accounts and transactions while resolving issues. Giving detailed explanations of services. Your expertise Minimum 1 year of customer experience in the local market Previous customer service experience is a plus. Native Arabic speaker. Holds a university degree Fluency in English Language, B1 profile. Ability to use computers. Ability to use internet applications. Great verbal & written communication skills. Ability to handle customers’ issues. Ability to solve problems in a short period of time. Flexibility with rotational working hours/days. All qualified individuals are encouraged to apply. Show more

About bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. About The Role : Responsible for managing daily hub operations, coordinating shipments, tracking KPIs, and ensuring smooth workflow and service quality in line with Bosta’s standards. Job Code : 2026BOX-166 Job Responsibilities: Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion Monitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status Job Qualification: Minimum of 2 years of experience in logistics or shipping coordination, with a focus on bulky or oversized shipments Proven ability to lead and motivate a team, fostering collaboration and a positive work environment Excellent verbal and written communication skills to effectively interact with team members, and Drivers The ability to resolve issues promptly and effectively Familiarity with shipping management software and tracking systems Ability to adapt to changing circumstances and priorities in a fast-paced work environment We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more

About Misr Technology Services (MTS) Misr Technology Services (MTS) is the trade-technology arm driving the digital transformation of Egypt’s cross-border trade, customs, and logistics ecosystem. We design, build, and operate mission-critical national infrastructure aimed at modernizing international trade flows, ensuring regulatory compliance, and driving economic growth. Role Summary We are looking for a Fullstack Software Engineer to build and maintain web applications across our modern stack. In this role, you will implement user-facing features, develop robust Python/FastAPI services, write comprehensive tests, and deploy containerized services via GitLab CI to our bare-metal infrastructure under the guidance of senior technical leads. Key Responsibilities Feature Development: Build and maintain end-to-end features across web interfaces and backend services. API Implementation: Develop, document, and consume secure, performant REST APIs. Database & Migrations: Write optimized SQL queries, implement schema updates, and manage migrations using Alembic. Testing & Quality: Write automated unit and integration tests to ensure software reliability and stability. CI/CD & Deployment: Package applications using Docker and assist in managing build/deploy pipelines using GitLab CI for bare-metal servers. Agile Collaboration: Actively participate in sprint ceremonies, peer code reviews, and cross-functional technical planning. Qualifications Must-Haves Education: Bachelor’s degree in Computer Science, Computer Engineering, or an equivalent technical field. Experience: 1–3 years of professional software engineering experience building and deploying web applications. Backend: Hands-on experience developing web services with Python, FastAPI, and database migrations using Alembic. Frontend: Working experience with modern frontend frameworks (React preferred; Vue or Angular acceptable) and client-side routing (React Router preferred; Next.js acceptable). Databases: Solid understanding of SQL fundamentals, relational schemas, and data manipulation. APIs: Practical experience designing and integrating REST APIs. DevOps: Working knowledge of containerization using Docker and basic Linux server navigation. CI/CD & Version Control: Proficiency with Git and experience working with GitLab / GitLab CI pipelines. Testing: Experience writing unit and integration tests (e.g., Pytest, Jest). Observability: Familiarity with application logging, basic monitoring, and debugging in production environments. Process: Experience working collaboratively in an Agile/Scrum environment. Nice-to-Haves (Preferred) Caching: Exposure to Redis for caching or session management. Target Database: Practical experience with PostgreSQL. Event-Driven Concepts: Basic familiarity with message brokers or asynchronous task queues. Alternative Backends: Exposure to Go or TypeScript (Node.js). Alternative Protocols: Familiarity with gRPC, GraphQL, or SOAP. Powered by JazzHR 1otx8VO3pq Show more

Job Summary We are seeking a Logistics Specialist to manage import and export logistics operations, coordinate customs clearance activities, and ensure timely delivery of shipments while maintaining compliance with customs regulations and company requirements. Key Responsibilities Coordinate import and export shipments from purchase order until final delivery. Follow up with customs brokers, freight forwarders, shipping lines, and transportation companies to ensure smooth shipment execution. Manage all customs clearance activities and ensure compliance with Egyptian customs regulations. Prepare, review, and follow up on shipping and customs documentation, including Commercial Invoice, Packing List, Bill of Lading (B/L) or Air Waybill (AWB), Certificate of Origin, and other required import documents. Coordinate customs clearance activities and ensure all customs and banking documentation is prepared, submitted, and completed in compliance with import regulations. Follow up on shipment pricing, customs duties, freight charges, and clearance-related costs while ensuring cost efficiency. Track shipments, resolve clearance or documentation issues, and provide regular shipment status updates to internal stakeholders. Coordinate with Procurement, Finance, and Warehouse teams to ensure timely receipt of imported materials and proper documentation. Qualifications Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2–4 years of experience in logistics, import/export, or supply chain operations. Hands-on experience with customs clearance procedures and import documentation is a must. Good knowledge of Egyptian customs regulations, shipping documentation, and import/export processes. Familiarity with Incoterms, freight forwarding, and shipment pricing is preferred. Good command of Microsoft Office (especially Excel); ERP system experience is an advantage. Show more