Front Desk Manager
Rixos Hotels
Company Description Rehana Hotels is a hospitality group known for delivering comfortable stays and attentive service to guests from around the world. The company focuses on creating welcoming environments where guests can relax and enjoy their travel experience. Team members are encouraged to provide professional, reliable service while maintaining a friendly and respectful atmosphere. Rehana Hotels values collaboration, integrity, and continuous improvement in all aspects of hotel operations. The organization offers opportunities for growth and development for individuals committed to hospitality excellence. Role Description The Front Desk Manager is a full-time, on-site role based in Sharm El Sheikh. This role is responsible for overseeing all front desk operations, including check-in and check-out procedures, guest inquiries, and reservation management. The Front Desk Manager ensures that front desk team members deliver consistent, high-quality customer service and maintain accurate records and reports. Daily tasks include supervising staff schedules, handling guest concerns, coordinating with housekeeping and other departments, and monitoring front office standards and procedures. The role also involves training front desk team members, maintaining communication channels, and supporting the overall guest experience from arrival to departure. Qualifications Ability to manage and improve Customer Satisfaction and deliver high-quality Customer Service. Experience with Receptionist Duties, including check-in/check-out, guest inquiries, and handling front desk processes. Strong Communication skills, both verbal and written, to interact effectively with guests and team members. Proficiency in managing Reservations, including booking, modifications, and coordination with relevant departments. Previous experience in hotel front office or hospitality management, preferably in a supervisory or managerial role. Strong organizational and problem-solving skills, with attention to detail and accuracy in documentation. Ability to lead, coach, and motivate a diverse team in a fast-paced environment. Comfort with hotel management systems and basic computer applications. Fluency in English; additional languages are an advantage. Relevant education in hospitality management or a related field is preferred. Show more