Customer Service Specialist

Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients’ products or services. Candidate Profile: High school diploma required; relevant experience is an advantage. Excellent communication, interpersonal, and customer engagement skills. Comfortable working in a fast-paced, performance-driven environment. Strong multitasking, prioritization, and adaptability skills. Basic computer skills and system navigation capability. Ability to work independently and collaboratively within a team. Detail-oriented, dependable, and professional. Patient, composed, and solution-oriented in all customer interactions. Flexible to work rotating shifts as required. Strong problem-solving and analytical skills with a customer-centric mindset. What We Offer: Competitive Salary Transportation Provided Medical & Social Insurance Fast track for promotions within 6 months Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications) Supportive, inclusive, and growth-focused work environment Show more

Company: NOVAY AI Location: Egypt – Remote Employment Type: Full-time About NOVAY AI NOVAY AI is a Saudi-based technology company delivering AI Voice Agents, AI Contact Center solutions, intelligent chat systems, and business automation services. Job Description We are looking for a highly organized, intelligent, and customer-focused Customer Support Specialist to manage daily customer communication and coordinate between our clients, technical teams, and management. This position involves professional client communication, issue tracking, technical coordination, and continuous follow-up to ensure excellent customer service. Key Responsibilities Communicate professionally with customers through email, WhatsApp, phone calls, and online meetings. Participate in assigned customer communication groups and email threads. Receive, document, and organize customer inquiries, requests, complaints, and technical issues. Coordinate with developers, technical specialists, and relevant internal teams. Create and track customer support tickets until resolution. Follow up on pending technical issues and customer requests. Keep customers informed about the progress of their requests. Monitor agreed response times and service commitments. Escalate urgent or critical issues to the appropriate team. Maintain accurate customer communication records and task updates. Support customer onboarding and project coordination. Prepare daily and weekly reports on customer issues, pending tasks, and follow-up activities. Ensure consistent, professional, and timely communication with customers. Requirements Excellent written and spoken English and Arabic. Strong communication and customer-handling skills. Excellent organization, attention to detail, and follow-up abilities. Ability to manage multiple customer conversations and tasks simultaneously. Good computer skills, including email, spreadsheets, and online collaboration tools. Strong problem-solving skills and ability to learn quickly. Ability to understand basic technical issues and communicate them clearly. Professional, responsible, proactive, and customer-oriented personality. Previous experience in customer support, customer service, or technical coordination is an advantage but not mandatory. Fresh graduates with excellent communication skills are welcome. Availability for full-time remote work aligned with Saudi business hours. Performance Indicators Customer response times. Quality and accuracy of customer communication. Follow-up completion and ticket tracking. Timely escalation of critical issues. Customer satisfaction. Accuracy of customer reports and task updates. Application Process Shortlisted candidates will be asked to complete a practical English communication and customer-support assessment. Show more

Company Description FlairsTech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services spanning Software Development & Analytics, digital solutions, business operations, and customer experience. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to enhance processes and productivity. The organization places strong emphasis on its people, fostering a culture of partnership, continuous improvement, and professional growth for everyone who joins. Role Description This is a full-time, on-site C1 English Customer Advisor role based in Qesm El Maadi. The Customer Advisor will handle inbound and outbound customer contact through various channels, responding to inquiries, resolving issues, and ensuring a positive customer experience. Daily responsibilities include providing accurate information about products and services, documenting interactions, and following up to secure customer satisfaction. The person in this role will also support clients with counseling on suitable solutions, escalate complex cases when needed, and collaborate with internal teams to improve service quality and efficiency. Qualifications Strong customer-facing skills, including Customer Contact and Customer Support capabilities. Ability to maintain high levels of Customer Satisfaction and provide effective Client Counseling. Excellent Communication skills in English at C1 level (spoken and written). Previous experience in customer service, call centers, or client-facing roles is preferred. Ability to work on-site in Qesm El Maadi and adapt to shift-based schedules if required. Problem-solving mindset, attention to detail, and ability to manage multiple inquiries efficiently. Comfort with using CRM systems, ticketing tools, and basic office software. High school diploma or bachelor’s degree in a relevant field is an advantage. Show more

What We Offer · Net Salary: 13,000 EGP · Social & Medical Insurance · Fully Paid Training Program · 2 Rotational Days Off per week · Professional, supportive, and inclusive work environment · Prime office location: Abbasia,Cairo About the Role We are seeking a highly organized and detail-oriented Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will support daily business operations by handling outbound calls, managing email correspondence, and ensuring accurate documentation and record-keeping. This is an excellent opportunity for individuals looking to build a stable career in a structured and supportive environment. Graduates are strongly encouraged to apply. --- Key Responsibilities · Conduct outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries promptly and professionally. · Process, verify, and maintain documentation and data entry tasks. · Coordinate with internal teams to ensure smooth operations and timely task completion. · Maintain accurate records and follow up on outstanding items. --- Qualifications · Bachelor's degree in any discipline. · English proficiency at B1+ to B2 level. · Strong organizational and time-management skills. · High attention to detail and accuracy. · Excellent verbal and written communication skills. · Ability to work effectively in a structured, target-driven environment. · Flexibility to work rotational shifts. Show more