Banking Support Centre

Teleperformance Egypt is expanding! We are looking for Customer Service Agents to join our elite international account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team! Requirements • English Level: Strong communication skills (B2–C1 level). • Education: Open to Graduates. • Skills: Customer-focused, patient, and equipped with good problem-solving skills. • Availability: Willingness to work rotational shifts (Night shift) - Rotational Days off. What We Offer (The Benefits) • Salary: Up to 20,000 EGP (NET). • Overnight Allowance & Overtime. • Transportation: Provided. • Professional Development: Paid training included. • Security: Social and Medical insurance. • Growth: Real opportunities for career advancement within a global organization. • Work Culture: A vibrant, multinational environment with many additional benefits. Location: New Cairo How to Apply Ready to start? Contact us today for more details or to schedule your interview: 📞 WhatsApp: +20 108 002 1480 Show more

Experience: 3 to 6 Years Key Responsibilities: Translate functional designs and user stories into secure, maintainable, and supportable technical solutions. Develop Dynamics 365 and Dataverse extensions using C#, .NET, plug-ins, custom APIs, custom workflow activities, JavaScript or TypeScript, client APIs, command bar extensions, and business process automation. Build reusable Power Apps Component Framework (PCF) controls and extend model-driven applications, forms, views, dashboards, and user experiences. Design and implement cloud flows, custom connectors, Azure Functions, Logic Apps, Service Bus integrations, API Management patterns, webhooks, and event-driven services.- Integrate Dynamics 365 with ERP, telephony, contact center, identity, portals, payment, data, document management, and third-party business systems. Support CCaaS and omnichannel scenarios such as CTI, screen-pop, click-to-call, routing, digital messaging, recordings, transcripts, conversation data, and agent productivity integrations. Develop data migration utilities and support data mapping, transformation, validation, reconciliation, error handling, and performance optimization. Create unit tests, participate in code reviews, troubleshoot defects, optimize performance, and provide technical support through testing, deployment, go-live, and hypercare. Build and maintain source control, solution packaging, environment variables, deployment pipelines, release processes, and automated quality controls using Azure DevOps or GitHub. Produce technical designs, interface specifications, deployment guides, runbooks, and support documentation while following agreed architecture and coding standards Required Experience and Capabilities: Hands-on development experience with Dynamics 365 Customer Engagement applications, Microsoft Dataverse, model-driven apps, and Power Platform. Strong skills in C#, .NET, JavaScript or TypeScript, HTML, CSS, REST APIs, JSON, OAuth, Dataverse Web API, and Microsoft client-side APIs. Experience developing plug-ins, custom APIs, PCF controls, custom connectors, Power Automate flows, and Azure-based integrations. Good understanding of Dataverse security, business units, teams, roles, field security, auditing, impersonation, service principals, and application users. Experience with managed solutions, dependency management, environment strategy, ALM, source control, CI/CD, configuration data, and release governance. Knowledge of integration architecture, asynchronous processing, API limits, service protection, retry patterns, monitoring, logging, exception handling, and performance tuning. Ability to analyze technical issues, communicate trade-offs clearly, estimate development work, and deliver within Agile implementation teams. Preferred Qualifications: Relevant Microsoft certifications in Power Platform development, Dynamics 365, Azure development, or solution architecture. Experience with Dynamics 365 Customer Service, Contact Center, Sales, Field Service, Customer Insights, Power Pages, or Copilot Studio. Knowledge of Azure Application Insights, Key Vault, API Management, Functions, Logic Apps, Service Bus, identity services, and secure integration patterns. Experience with automated testing frameworks, code quality tooling, accessibility, privacy, secure coding, and regulated enterprise environments. Show more

The Star Assistant is the first point of contact for showroom visitors, responsible for delivering an exceptional customer experience from arrival to departure. The role involves warmly welcoming customers, understanding their needs, directing them to the appropriate team members, and ensuring a smooth and professional showroom journey. The Star Assistant also maintains showroom presentation standards, assists with visitor hosting, manages waiting experiences, and supports overall showroom operations. Success in this role requires excellent communication skills, a customer-focused mindset, strong organizational abilities, and a passion for creating memorable retail experiences. Requirements 0-2 years of experience in customer service, hospitality, retail, or a customer-facing role Excellent communication and interpersonal skills Strong customer service orientation with a welcoming and professional attitude Strong organizational and multitasking abilities Ability to work in a fast-paced environment and handle multiple customer interactions Good problem-solving skills and attention to detail Proficiency in Microsoft Office applications is a plus Excellent level of English. Show more

This is a full-time on-site role for a Quality Control Head with previous experience in PET Preform Injection or in similar industries (Plastic Injection/ PET Preform Blowing), this role is Located in 6th of October, Giza.The Quality Control Head will oversee and ensure compliance with quality control processes for the PET plastic injection manufacturing operations. Key responsibilities: include monitoring quality performance, conducting quality assessments, identifying areas for improvement, ensuring adherence to safety and regulatory standards, and collaborating with cross-functional teams to maintain product excellence. Qualifications: Minimum experience of 10 years Comprehensive knowledge of PET Preform injection processes and manufacturing standards Expertise in quality control practices, quality assurance techniques, and compliance with industry regulations Strong problem-solving and analytical skills in identifying quality issues and implementing solutions Proficient in data analysis, reporting, and using quality control tools Effective leadership and team collaboration skills to drive quality initiatives Ability to work on-site in Giza with a commitment to high-quality outcomes Bachelor’s degree in Engineering, Quality Management, or a related field preferred; advanced certifications in quality management (e.g., Six Sigma, ISO Standards) are a plus Show more