Customer Service Specialist

📢 Collection Officer (B2B & B2C) | Fresh Graduates Welcome Excellent English is must📍 Location: Maadi, CairoWe are hiring Collection Officers to join a leading international debt collection company.Job Responsibilities:Contact customers to follow up on outstanding payments. Clarify account status and agree on suitable repayment arrangements. Maintain accurate records of customer interactions and collection activities. Analyze overdue accounts, identify potential risks, and escalate complex cases when necessary. Handle customer inquiries professionally and coordinate with Finance and Customer Service teams. Requirements:Fresh graduates are welcome to apply! 🎓 0–2 years of experience in B2B & B2C debt collection. Excellent command of English (written and spoken). Excellent communication and negotiation skills. Excellent email writing skills. Strong Microsoft Office skills. Target-oriented, organized, and persistent. Residents of Maadi or nearby areas are preferred. Work Conditions & Benefits:📍 Work Location: Maadi ⏰ Working Hours: 8 hours per day 📅 Days Off: 2 days per week 🏥 Social & Medical Insurance Show more

🚨🔥 ALORICA IS HIRING! 🔥🚨 📍 Location: Sheikh Zayed 💻 Online Interviews | Multiple Accounts! 🎯 ✈️ Airline Accounts – Customer Service 🏨 Hotel Reservations – Inbound Sales 👗 Clothing Store Account– Customer Service & Back Office 🚗 Rides App – Customer Service ✅ Graduates & Dropouts 🎓 ✅ B2 English or Higher ✅ Must Be Flexible with Rotational Shifts 💰 Attractive Salary + Benefits 🎁 🚌 Transportation Provided 🚘 Door-to-door transportation after 10 PM for females 💵 Paid Training 📈 Career Growth 😍 Your next opportunity is waiting! 🚀❤️ 📩

People Experience Centre Manager – Egypt We are currently supporting a confidential search for a People Experience Centre Manager within a leading multinational organization with 45,000+ employees across multiple countries. This is a key management position within the organization’s Shared Services Center in Egypt, responsible for leading the Tier 1 People Experience / Contact Centre function and ensuring a high-quality, consistent employee experience across multiple service channels. The role will lead a team of 12 Contact Centre / People Advisors, overseeing high-volume employee interactions across voice, email, chat and digital channels, while driving service excellence, operational efficiency, self-service adoption and continuous improvement. Key Responsibilities Lead the day-to-day Tier 1 People Experience Centre / Contact Centre operations across multiple service channels. Manage high-volume employee interactions across voice, email, chat and digital channels. Drive high First Contact Resolution (FCR) and minimize unnecessary escalations to Tier 2. Monitor service levels, queue performance, response times, contact volumes and operational capacity. Lead workforce planning, forecasting, scheduling and resource optimization to meet employee demand. Drive productivity, schedule adherence and efficient utilization of the team. Establish and maintain strong quality assurance and service standards, including regular monitoring, coaching and calibration. Ensure advisors consistently follow SOPs, scripts, policies and knowledge articles. Promote effective use of knowledge management tools and drive employee self-service adoption. Monitor and improve employee experience through CSAT, NPS, CES and other service metrics. Manage employee complaints, escalations and service recovery activities. Drive adoption of self-service tools, automation, virtual / AI agents and digital solutions to improve service delivery. Identify opportunities to reduce contact volumes through automation, knowledge enhancement and process improvements. Partner with HR Operations, HR Technology and other People Services teams to continuously improve the employee experience. Lead, coach and develop a team of People / Contact Centre Advisors. Drive performance management, engagement, capability building and service excellence across the team. Ideal Profile 6–8+ years of experience in HR Operations, People Services, Contact Centre, Customer Experience or a related service delivery environment. Proven experience leading high-volume contact centre or shared services operations. Previous experience within a Shared Services Center / Global Business Services / HR Operations environment is highly preferred. Strong experience managing frontline teams and service delivery operations. Strong understanding of contact centre KPIs, including FCR, AHT, SLA, CSAT, NPS, abandonment rate and productivity. Experience with workforce management, forecasting, scheduling and capacity planning. Strong customer / employee experience mindset with a focus on service quality. Experience driving process improvement, automation and digital / AI adoption is highly preferred. Strong knowledge of case management, knowledge management and HR service delivery platforms. Experience with SAP SuccessFactors or other HRIS platforms is an advantage. Excellent stakeholder management and communication skills. Strong analytical, problem-solving and decision-making capabilities. Proven ability to coach, develop and motivate frontline teams. Location Cairo, Egypt Confidentiality: Due to the confidential nature of the search, further details about the organization and its People Services / Shared Services Center structure will be shared with shortlisted candidates. Show more

Company Description We are TP Group, a global leader in digital business services, formerly known as Teleperformance for nearly 47 years. In the AI era, we have transformed to become sharper, more modern, and deeply focused on empathetic, human-centric experiences. TP combines intelligent technology with skilled teams to support clients across diverse industries and markets. Our future-proof approach enables ongoing innovation, career development, and growth opportunities for individuals who join our journey. At TP, you will be part of an organization that values adaptability, performance, and people. Role Description This is a full-time, on-site Travel Advisor role based in New Cairo, Cairo, Egypt, requiring at least a B2 English level. The Travel Advisor will assist customers with travel planning, including booking flights, accommodations, and other travel services, while providing accurate information and recommendations. Daily responsibilities include handling inquiries via phone, chat, or email, resolving issues, and ensuring a smooth end-to-end travel experience. The role involves maintaining high customer satisfaction, following company procedures, and updating customer records in internal systems. This position offers fast promotion opportunities for individuals who demonstrate strong performance, professionalism, and commitment to excellent customer service. Qualifications Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and ensure a positive experience. Strong Communication abilities to interact clearly and professionally with customers and team members. Experience or aptitude in Travel Arrangements and working with a Travel Agency environment to manage bookings and itineraries effectively. B2 or higher English level, with the ability to read, write, and speak confidently in an international customer context. Comfort with computer systems, CRM tools, and online booking platforms, with attention to detail and accuracy. Ability to work on-site in Cairo, Egypt, in rotating shifts, including weekends or holidays if required. Strong problem-solving skills, resilience under pressure, and a customer-centric mindset. Previous experience in customer support, hospitality, or travel services is an advantage but not mandatory. Show more