Customer Service - USA Airline | B2 English Speaker

Company Description Accurate Management, founded in 2020 in Egypt, is a consulting company that delivers training and integrated business solutions to enrich clients’ performance and growth. The company focuses on implementing best practices across targeted industries and has collaborated with international Asian agencies on national development projects. Accurate Management has strong expertise in project and operational monitoring and evaluation, quality systems, and tailored standards that help clients offer high-quality products and services. The team works with principles of continuous improvement and sustainable development, using modern management tools, technologies, and methodologies to save time, effort, and cost for clients. Role Description The Portuguese Speaking Customer Service Representative is a full-time remote role responsible for supporting clients and customers in Portuguese through various communication channels such as phone, email, and chat. Day-to-day activities include responding to inquiries, resolving issues, and providing accurate information about services and solutions. The role also involves documenting interactions, escalating complex cases when needed, and following established procedures to maintain service quality and consistency. The representative will collaborate with internal teams to improve customer experience, ensure high satisfaction levels, and contribute feedback on recurring customer needs or challenges. Qualifications Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction. Ability to enhance and maintain positive Customer Experience in line with best practices for Customer Service Representatives. Fluency in Portuguese and strong proficiency in English (written and spoken). Excellent communication, active listening, and problem-solving abilities. Comfort working remotely with reliable internet access and good time-management skills. Previous experience in a customer-facing or contact center environment is preferred. Basic proficiency with CRM systems, ticketing tools, and standard office software. High school diploma or equivalent; additional education in business, communication, or related fields is an advantage. to apply https://www.jobamc.com/r/ymk7yhw Show more

🚀 Join GrowX360 as a Representative! Are you passionate about sales, building client relationships, and achieving targets? GrowX360 is expanding its team and looking for an enthusiastic Sales Representative to help connect businesses with solutions that support their daily operations and growth. 📌 Your Role Reach out to potential customers and identify new business opportunities. Introduce GrowX360’s solutions and explain how they can support clients’ needs. Maintain ongoing communication with prospects and existing clients. Manage follow-ups and move sales opportunities forward. Arrange meetings and demos for the Business Development team. Track sales performance and work toward assigned targets. Update customer information and maintain organized sales records. ✅ The Ideal Candidate Confident communicator with strong persuasion and negotiation abilities. Comfortable with outbound calls and direct customer outreach. Proactive, organized, and motivated by achieving results. Able to manage multiple leads and follow up consistently. Background in digital marketing, advertising, or agency services is an advantage. Must meet the applicable legal requirements for employment eligibility. 🎁 Compensation & Benefits Fixed monthly salary of EGP 7,000 Commission based on performance Opportunities for professional development and career advancement Collaborative work environment Experience working with clients across different industries 📍 Work Location: Maadi, Cairo, Egypt 🕐 Employment Type: Full-time Show more

عنوان الوظيفة: مسؤولة خدمة عملاء وإدارة حسابات (Account Manager) القطاع: شبكات وتوزيع خدمات الإنترنت الموقع: الجيزة اللبينى فيصل نوع العمل: دوام كامل الفئة المستهدفة: إناث فقط عن الوظيفة نبحث عن مسؤولة خدمة عملاء وإدارة حسابات لبقة ونشيطة للانضمام إلى فريق العمل، للقيام بمهام التواصل المباشر مع العملاء والمشتركين، متابعة اشتراكاتهم وتجديداتها، وتنسيق وحل المشكلات الفنية بالتواصل مع فريق الدعم الميداني لضمان أفضل تجربة خدمة. المهام والمسؤوليات استقبال استفسارات وشكاوى المشتركين عبر الهاتف وواتساب والتعامل معها باحترافية وسرعة. إدارة ومتابعة حسابات المشتركين الحالية (مواعيد التجديد، الفواتير، وحالات انقطاع الخدمة). تسجيل تذاكر الأعطال الفنية والتنسيق المباشر مع الفنيين لمتابعة حل المشكلة وإبلاغ العميل. التواصل الدوري مع العملاء لقياس مستوى الرضا وبناء علاقة قوية ومستمرة معهم. عرض باقات وعروض الترقية المناسبة للمشتركين الحاليين لزيادة كفاءة الخدمة لديهم. تنظيم وحفظ بيانات العملاء وحالات الدفع على النظام الداخلي بشكل دقيق. متطلبات الوظيفة مؤهل عالي أو فوق متوسط. يفضل وجود خبرة سابقة في خدمة العملاء، إدارة الحسابات، أو شركات وموزعي خدمات الإنترنت (ISP). إجادة استخدام برامج الكمبيوتر الأساسية (Word, Excel) والتعامل مع منصات المراسلة. مهارات تواصل واستماع ممتازة والقدرة على التعامل بهدوء ولباقة تحت ضغط الشكاوى. الالتزام بالمواعيد والقدرة على تنظيم المهام اليومية ومتابعة التفاصيل. يفضل قرب السكن من منطقة العمل.

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to meet the demands of the AI era, combining advanced technology with human empathy to deliver intelligent, future-ready customer experiences. TP focuses on modern, data-driven solutions that support clients across a variety of industries worldwide. Team members join an organization that values innovation, adaptability, and continuous improvement. The culture encourages professional growth, collaboration, and a strong commitment to service excellence. Role Description This is a full-time, on-site role based in New Cairo for English-speaking graduates working in a morning account. Team members will handle inbound and/or outbound customer interactions in English, including answering inquiries, providing information, and resolving issues in a courteous and efficient manner. Daily tasks include documenting interactions accurately, following established procedures and scripts, and using internal systems to track and update customer information. The role involves collaborating with supervisors and colleagues to meet performance targets, maintain quality standards, and ensure a positive customer experience. Team members are also expected to follow company policies, attend training sessions, and continuously improve their communication and service skills. Qualifications Strong command of spoken and written English, with clear pronunciation and professional communication skills. Customer service orientation, including active listening, problem-solving, and the ability to remain calm under pressure. Basic computer literacy, including typing, using CRM or call-center software, and navigating online tools and platforms. Time management and organizational skills to handle multiple tasks, meet deadlines, and maintain consistent performance. Ability to work on-site in New Cairo during morning shifts and adapt to structured schedules. Bachelor’s degree or equivalent qualification, preferably in a related field such as Business, Languages, or Communications. Positive attitude, teamwork skills, and openness to feedback and ongoing training. Prior experience in customer service, call centers, or related roles is an advantage but not required. Show more