Media Buyer

Company Description Uptown October Developments, known as Uptown 6 October, is a pioneer in Egypt’s real estate sector, recognized for its flexible design principles and highly customized home designs tailored to individual customer needs. The company focuses on delivering quality and efficiency while building sustainable urban communities. It offers a comprehensive range of real estate services, including land management, construction, and leasing. Professionals joining Uptown October Developments can expect to work in an environment that values innovation, customer-centric design, and long-term community impact. Role Description The Performance Marketing Manager is a full-time, on-site role based in Giza. This role is responsible for planning, executing, and optimizing digital performance marketing campaigns across channels such as search, social, display, and email to drive qualified leads and conversions for Uptown October Developments. Day-to-day tasks include managing paid media budgets, setting up and monitoring campaigns, analyzing performance data, preparing reports, and recommending data-driven improvements. The manager will collaborate with sales, branding, and product teams to align campaigns with business objectives, refine audience targeting, and ensure consistent messaging. The role also involves testing new platforms and tactics, implementing tracking and attribution, and staying current with digital marketing trends and best practices. Qualifications Candidates should possess strong performance marketing and digital advertising skills, including experience with paid search, paid social, display, and retargeting campaigns. Candidates should possess analytical skills, including proficiency with campaign analytics, A/B testing, conversion rate optimization, and use of tools such as Google Analytics or similar platforms. Candidates should possess skills in marketing strategy and planning, including audience segmentation, funnel design, and setting measurable KPIs. Candidates should possess skills in marketing technology, including ad platforms (e.g., Google Ads, Meta Ads), tracking pixels, and basic understanding of marketing automation or CRM tools. Candidates should possess strong communication and collaboration skills, with the ability to present insights clearly and work cross-functionally with sales, product, and creative teams. Relevant experience in real estate, property development, or a related sector is beneficial. A bachelor’s degree in Marketing, Business, Communications, or a related field is preferred, along with proven experience in a performance marketing or growth marketing role. The ability to work on-site in Giza, manage multiple campaigns simultaneously, and adapt to a fast-paced, results-oriented environment is essential. Show more

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Marketing Coordinator, you’re not just supporting department initiatives and office management – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities Here's what you'll do during a typical day: Support marketing initiatives: Assist with proofreading advertising copy, supporting marketing campaigns, maintaining the department calendar, and coordinating internal projects to ensure timely execution Assist with sales documentation: Help prepare booking reports, contracts, proposals, client call summaries, and loyalty point postings to support the sales process Perform daily office operations: Provide administrative support including data entry, invoice distribution, and recordkeeping to ensure efficient team operations Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. Show more

Role Objectives: The Customer Experience Excellence Manager is responsible for driving continuous improvement across CX through automation and AI enablement, process optimization, customer journey improvement, and the Voice of Customer (VOC) program. The role provides centralized CX capabilities, tools, standards, and insights to support consistent and effective customer experiences across all Business Units. Roles & Responsibilities: 1. AI Agent Maintenance & New Configurations Own ongoing maintenance, monitoring, and configuration of the CX AI agent(s)/chatbots across in-app, messaging, social media, and tickets. Build and deploy new AI agent flows, intents, and configurations to support new products, BUs, campaigns, and seasonal initiatives. Monitor AI performance (containment rate, resolution accuracy, escalation rate), troubleshoot issues, and drive continuous improvement. Partner with Engineering and Product on integrations, APIs, and platform upgrades affecting the AI agent stack. 2. Process Enablement Design, document, and maintain CX SOPs, workflows, and tooling standards used across all BU-aligned CX teams. Identify process inefficiencies and automation opportunities across CX operations; lead process re-engineering initiatives. Own configuration and enablement of core CX tooling (helpdesk, CRM, IVR, etc.); train BU CX Managers and Leads on new tools and processes. Develop onboarding and training materials for CX new hires across all BUs. 3. Customer Journey Mapping Lead end-to-end customer journey mapping across all Business Units, identifying friction points across digital, in-store/app, and support channels. Partner with Product, Tech, and Marketing to redesign journeys and prioritize fixes based on customer impact. Maintain a living repository of journey maps, kept current as products, BUs, and channels evolve. 4. Voice of Customer (VOC) Program Own the NPS/CSAT survey design, proactive call and survey programs, and structured feedback loops. Consolidate and analyze VOC data across all BUs to identify systemic themes, and present insights and recommendations to leadership and BU CX Managers. Ensure VOC insights feed back into process enablement, journey mapping, and AI agent configuration work. 5. Cross-Functional Partnership & Reporting Act as the technical and enablement partner to the other BUs CX Managers, ensuring their teams have the tools, processes, and AI capabilities they need to operate effectively. Consolidate reporting and dashboards on AI performance, process compliance, journey mapping initiatives, and VOC results for leadership. Represent CX in technology and product roadmap discussions, advocating for CX-impacting initiatives. 6. Team Leadership & Development Lead, coach, and develop the Customer Experience Excellence team, setting priorities, managing performance, and ensuring effective delivery across the function’s areas of responsibility. Required Education, Knowledge, And Skills: A technical background is required for this role. 7+ years of experience in CX technology, CX operations, or a related technical/operations role. Hands-on experience configuring and maintaining AI agents, chatbots, or conversational AI platforms (intent design, flow building). Experience with process design and automation (workflow tools, RPA, or CX platform administration). Experience running VOC programs (NPS/CSAT) and leading customer journey mapping. Strong analytical and reporting skills; comfortable working directly with dashboards and data tools. Excellent stakeholder management skills, able to partner effectively with Tech, Product, and peer CX Managers. Strong people leadership and coaching skills. Fluent in Arabic and English, written and verbal. Show more

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