Performance Manager

• Review and understand sales development objectives • Review routing schedule, .including any off-schedule visit • Review previous delivery performances for scheduled customer (volumes sold, % returns, order fill rates,..) • Review distribution center (DC) stock availability of top SKUs, innovation guidelines for new products and on-going promotions campaigns • Review point of sales stock levels and out of stock in order to define a suggestion • Present suggested order to the customer, discuss objectives and adjust order accordingly • Obtain bestselling position in the account • Capture competitor presence and store execution when requested • Ensure pricing guidelines are fully executed • Ensure orders are properly transferred

الوصف الوظيفي تنفيذ أعمال الصيانة الكهربائية وتشخيص الأعطال في المعدات الصناعية وخطوط الإنتاج. تشخيص وإصلاح الأعطال في لوحات الجهد المنخفض، ودوائر القوى، وأنظمة التحكم. تشخيص أعطال أنظمة الـكلاكسيك كنترول والـ PLC وصيانتها. تركيب وتوصيل واستبدال المكونات الكهربائية والحساسات والأجهزة المختلفة. تشخيص أعطال أجهزة الـ VFD والسيرفو موتور وصيانتها. فحص وصيانة المعدات الكهربائية، بما في ذلك قواطع الكهرباء، وأجهزة الـ UPS، والكابلات، ولوحات التحكم. التعامل مع أعطال المعدات وإنذارات الأنظمة وفقًا لتوجيهات المهندسين ومشرفي الصيانة. الالتزام بإجراءات السلامة الكهربائية وسياسات الشركة ومعايير الصيانة. الالتزام باشتراطات سلامة الغذاء والنظافة وقواعد التصنيع الجيد عند العمل داخل مناطق الإنتاج. العمل بنظام الورديات لضمان استمرار عمليات الإنتاج. المؤهلات المطلوبة مؤهل تعليم فني ثانوي أو أعلى. خبرة من سنتين إلى خمس سنوات كفني كهرباء في أحد المصانع. القدرة على استخدام أجهزة القياس والاختبار الكهربائية لتشخيص الأعطال. القدرة على قراءة المخططات الكهربائية ودوائر التحكم تُعد ميزة إضافية. الالتزام بإجراءات السلامة الكهربائية والإلمام باشتراطات سلامة الغذاء والنظافة الشخصية وقواعد الـ GMP.

Company Description Octopus Outsourcing is a business process outsourcing provider based in the vibrant city of Alexandria, Egypt. The company focuses on delivering high-quality, innovative solutions that help organizations bridge gaps and connect across regions through effective communication. Supported by modern facilities and a talented team, Octopus Outsourcing promotes a culture of excellence and continuous improvement. The organization is committed to ongoing growth, regularly reshaping its performance to stay ahead in a dynamic market. Applicants can expect a forward-looking environment that values innovation, professionalism, and development. Role Description The Training / L&D Lead is a full-time, on-site role based in Alexandria. This role is responsible for designing, delivering, and evaluating training programs that support performance, service quality, and employee development across the organization. Day-to-day tasks include conducting training needs analyses, developing instructional materials, facilitating onboarding and role-specific training sessions, and coaching team members and supervisors on best practices. The Training / L&D Lead will collaborate closely with operations and HR to align learning initiatives with business goals, monitor training effectiveness through metrics and feedback, and continuously refine programs. The role also involves supporting customer service excellence through targeted training interventions and contributing to a culture of learning and continuous improvement. Qualifications Strong Communication skills, including clear presentation, active listening, and the ability to engage diverse audiences. Expertise in Training & Development and Training, with experience designing, facilitating, and evaluating learning programs. Proficiency in Instructional Design, including creating structured curricula, learning materials, and assessments. Background in Customer Service, with an understanding of service standards and how to train teams to meet them. Experience in Learning & Development or a similar role within BPO or service-oriented environments is preferred. Ability to analyze performance data, identify skill gaps, and translate findings into practical training solutions. Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously. Bachelor’s degree in Education, Human Resources, Business, or a related field, or equivalent practical experience. Proficiency with digital training tools and Microsoft Office or similar productivity software. Show more

Job Purpose: Support Organizational Development initiatives through HR data analysis, organizational structure management, and performance management activities to improve organizational effectiveness. Key Responsibilities: Maintain organizational charts, job descriptions, and position data. Analyze HR data and prepare reports and dashboards. Assist in workforce analysis, career path mapping, and succession planning. Support IDPs and identify employee development needs. Participate in OD projects and process improvement initiatives. Requirements: Bachelor’s degree in HR, Business Administration, or a related field. 1–3 years of relevant HR experience. Strong Excel and analytical skills; Power BI is an advantage. Good communication, organization, and problem-solving skills. Show more