Service Associate, CCU.Egypt- Sphynx - Customer Experience.Client Experience and Conduct Group

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Summary The French Customer Service Agent will be the primary point of contact for our French-speaking customers, providing exceptional support, information, and resolution for inquiries across multiple communication channels (phone, email, and chat). This role requires native-level fluency in French, strong problem-solving skills, and a commitment to delivering a world-class customer experience. Key Responsibilities Customer Interaction: Manage and respond promptly to all incoming customer queries, complaints, and suggestions via phone, email, and live chat, primarily in French . Issue Resolution: Diagnose and effectively resolve customer issues and complaints with empathy, professionalism, and a solution-oriented approach, aiming for first-contact resolution . Documentation: Accurately document all customer interactions, case details, issues, and solutions in the Customer Relationship Management (CRM) system . Knowledge Application: Continuously develop and maintain an expert level of knowledge regarding company products, services, and policies . Collaboration & Escalation: Collaborate with internal departments and escalate complex or recurring issues to the appropriate team (e.g., Technical Support, Management) when all frontline options are exhausted . Quality & Compliance: Ensure all communications (both French and English) adhere to high standards of grammar, tone, and the company's brand voice and quality guidelines . Operational Adherence: Maintain schedule adherence and meet department standards and goals for key performance indicators (KPIs) such as average handle time, customer satisfaction (CSAT), and quality scores . Outbound Calls: Periodically make outbound calls to customers to follow up on a variety of issues or complete service-related tasks . Qualifications Language Fluency: French: Native or near-native fluency is mandatory (B2/C1 written and spoken) . English: Professional working proficiency (B1/B2 level or higher) is required for internal communication, training, and documentation . Experience: Previous experience (e.g., 6 months to 2 years) in a customer service, call center, or support role is a strong advantage . No particular experience required for an entry-level role . Technical Skills: Confident computer skills and the ability to navigate multiple systems and internet applications simultaneously . Experience with CRM software (e.g., Zendesk, Salesforce) is a plus . Soft Skills: Exceptional active listening, empathy, problem-solving, and time management skills . Work Environment: Flexibility to work in shifts, including mornings, weekends, and holidays, as needed by a 24/7 or extended hours of operation (HOOP) environment . How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2603_4440 Posted At: Wed Mar 25 2026 00:00:00 GMT+0000 (Coordinated Universal Time) Show more

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on empowering businesses with smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences across diverse industries through high-quality call center services. With a strong history of excellence and a commitment to innovation, Innovative Work Solutions leverages cutting-edge technology and a client-centric approach to support business growth. The team emphasizes flexibility, professionalism, and service excellence in every interaction, driving long-term success for clients worldwide. Role Description This is a full-time, on-site English / Customer Service role based in Cairo. The role involves handling inbound and outbound customer interactions, responding to inquiries, resolving issues, and ensuring a positive customer experience in English. Daily tasks include communicating clearly and professionally with customers, documenting interactions in the system, and following established procedures and service standards. The role may also include supporting basic English language guidance for customers or team members, participating in training sessions, and collaborating with colleagues to improve processes and customer satisfaction. Qualifications Strong English to support language proficiency and service quality. Excellent Communication and Customer Service skills to manage calls, messages, and inquiries effectively. Ability to perform Translation tasks when needed to bridge language gaps and clarify information. Previous experience in contact centers, customer support, or related service environments is preferred. Comfort working on-site in Cairo and adhering to full-time schedules, including afternoon shifts. Good problem-solving skills, attention to detail, and ability to remain calm under pressure. Proficiency with basic computer applications and CRM or call center systems is an advantage. Relevant education in languages, communication, business, or a related field is beneficial. Show more

Company Description: Concentrix is a global technology and services leader that powers the world's best brands. They are human-centered, tech-powered, and intelligence-fueled, designing, building, and running fully integrated solutions at speed and scale across the entire enterprise. Role Description: This is a full-time on-site Customer Support Specialist role located in New Cairo. The Customer Support Specialist will be responsible for communication, customer service, and consultation on a day-to-day basis. Qualifications: English level required is B1 Grads and dropouts only Fresh grads are welcome to apply What we offer: Medical and social insurance Very competitive salaries Transportation Show more

What You Do Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Your Key Responsibilities Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2% Implement AI tools to adhere to the department's service standards Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication. What You Bring Medical brackground is a plus. Experience in a customer facing role is a must. Previous experience in Call Centre environment would be beneficial. Experience working in pressurized environment with tight deadlines. Strong Knowledge of Microsoft Office (Excel, Word) Applicants must be flexible to work within our rotating shift patterns. High level of fluency in Italian is a must. Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends. At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security. Embrace the future of AI with Allianz Partners, where possibilities become realities. At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector What We Offer Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits: Dynamic and Multinational working environment Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning) A wide range of employee benefits such as performance bonus, health insurance. Open company culture, flexibility of working hours, giving you a hybrid working environment. Modern Offices Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world. We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow. Show more