Customer Service Representative

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves local and international clients as a trusted one-stop HRO/BPO partner, offering comprehensive workforce and business process solutions. Applicants joining Aura will be part of a growing multinational organization that supports diverse industries and promotes professional development within a dynamic, service-oriented environment. Role Description This is a full-time, on-site CSR English Speakers C1 role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing accurate information about products and services. The CSR will manage customer accounts, document interactions in internal systems, and follow established procedures to maintain high service quality and compliance with company policies. Daily tasks include de-escalating challenging situations, coordinating with internal teams to address customer needs, and ensuring that customer commitments are met. The position requires working rotational overnight shifts, maintaining professionalism, and delivering a consistent, positive customer experience. Qualifications Demonstrated ability in customer-facing roles, including Customer Service Representatives and Customer Support functions. Skills that promote strong Customer Satisfaction and a consistently positive Customer Experience. Solid foundation in general Customer Service best practices and standards. C1-level English proficiency (spoken and written), with clear communication and active listening skills. Ability to work rotational overnight shifts on-site in Qesm El Maadi, with reliability and time management. Strong problem-solving, conflict resolution, and decision-making abilities in a fast-paced environment. Comfort using CRM systems, call center tools, and basic office software to document and track interactions. Previous experience in contact centers, BPO/HRO environments, or related customer service roles is an advantage. High school diploma or equivalent required; post-secondary education in business, communication, or related fields is a plus. Show more

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI-driven evolution of the market, TP has transformed into a more modern, agile, and empathetic organization while maintaining its core strengths in customer experience and innovation. The company focuses on intelligent, future-ready solutions that support clients across diverse sectors. Team members at TP join a forward-thinking environment that values adaptability, continuous improvement, and human-centered service. TP offers professional growth opportunities in a dynamic, technology-enabled workplace. Role Description This is a full-time, on-site role based in New Cairo for a chat & emails account targeting graduates with B2–C1 English proficiency. The role involves handling customer inquiries and requests via chat and email, providing accurate information, and resolving issues in a timely and professional manner. Daily tasks include responding to customer questions, updating account information, documenting interactions, and following established procedures and service standards. Team members will collaborate with colleagues and supervisors to meet performance targets, ensure high-quality customer service, and escalate complex issues when necessary. The role requires consistent adherence to company policies, clear written communication in English, and a strong focus on customer satisfaction. Qualifications Strong customer service and account management skills, with the ability to handle inquiries and maintain positive client relationships. Effective communication skills in English (B2–C1 level), with clear, professional writing for chat and email correspondence. Analytical skills to understand customer needs, interpret information, and provide accurate solutions. Basic understanding of finance or billing concepts to support account-related queries is an advantage. Ability to work on-site in New Cairo on a full-time basis and adhere to scheduled shifts. Attention to detail, reliability, and strong time management skills in a fast-paced environment. Comfort with using computer systems, CRM tools, and digital communication platforms. Bachelor’s degree or equivalent qualification, preferably for recent graduates or early-career professionals. Previous experience in customer support or contact center environments is beneficial but not mandatory. Show more

Company Description Concentrix is a Fortune 500 technology and services leader that helps global brands build intelligent operations that deliver real-world results. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations. With more than 20 years of operational experience and proven AI capabilities, Concentrix partners with clients across major industries to address their toughest business challenges. As an Intelligent Transformation Partner, Concentrix focuses on turning AI ambition into measurable, scalable performance for its customers. Role Description The Customer Support Specialist is a full-time, on-site role based in 6th of October. This role is responsible for handling inbound and outbound customer inquiries, resolving issues, and providing accurate information about products and services. The specialist will troubleshoot basic technical issues, document interactions in internal systems, and escalate complex problems when needed. Daily activities include maintaining high levels of customer satisfaction, following established support procedures, and collaborating with team members and other departments. The role also involves meeting performance targets, adhering to quality and compliance standards, and continuously improving service delivery through feedback and training. Qualifications Customer-facing skills: Candidates should possess strong Customer Support and Customer Satisfaction skills. Communication and relationship skills: Candidates should possess excellent Interpersonal Skills for clear, respectful, and empathetic interactions. Technical and problem-solving skills: Candidates should possess Technical Support and Analytical Skills to diagnose issues and identify effective solutions. Additional qualifications: Strong verbal and written communication skills, ability to work on-site in 6th of October, and comfort with using CRM or ticketing systems. Preferred background: Prior experience in customer service or contact center environments, familiarity with technology-driven products or services, and the ability to work in shifts if required. Show more

Company Description Alorica is a global customer experience (CX) partner that helps leading brands build long-term customer relationships through innovative, end-to-end service solutions. The company combines proven performance, deep industry expertise, and advanced technology to deliver measurable business results. Alorica is known for challenging convention, building strong client partnerships, and staying true to values of integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected culture with career opportunities available worldwide. Role Description The Airline Customer Support role is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, team members assist airline customers via phone, chat, or email with inquiries about reservations, ticket changes, flight information, baggage, and general travel support. Responsibilities include resolving issues efficiently, providing accurate information, and ensuring a positive customer experience that aligns with airline policies and Alorica’s service standards. The role may also involve identifying customer needs, offering appropriate services or upgrades, and documenting interactions in internal systems. Team members collaborate with supervisors and peers, follow established procedures, and meet performance targets related to quality, productivity, and customer satisfaction. Qualifications Strong communication skills, including clear spoken and written English at a B2 level, with the ability to handle customer interactions professionally. Customer service skills focused on empathy, active listening, problem-solving, and conflict resolution. Foundational knowledge or interest in airlines and aviation, with the ability to learn airline policies, procedures, and terminology. Bachelor’s degree or equivalent post-secondary education; recent graduates are encouraged to apply. Ability to work on-site in Qesm El Sheikh Zaid, including flexibility with shifts, weekends, and holidays as needed. Proficiency with computers, CRM or ticketing systems, and multitasking across several applications. Resilience in a fast-paced environment, with strong attention to detail and adherence to company policies and compliance standards. Show more