Orders Management Executive
Guillam Coffee House
Job Description We are collaborating with a leading international coffee roaster with roots in Greece and a growing presence in the UK, specialising in premium coffee solutions for the hospitality and retail sectors. Combining decades of expertise, innovation, and passion for coffee culture, we are committed to delivering high-quality products and exceptional customer experiences across the market. We are seeking an organised and proactive Orders Management Executive to support UK operations. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, coordinating orders, liaising with suppliers, supporting customers, and ensuring day-to-day processes run efficiently from order placement through to delivery. Our ideal candidate will enjoy the operational side of a business and thrive in a role that requires organisation, accuracy, and attention to detail. They will be eager to learn, confident in communicating with colleagues, customers, and suppliers, and comfortable handling the day-to-day challenges of order processing, pricing checks, supplier coordination, and problem-solving. Working with us will give you the opportunity to: Contribute to a company that is continuously growing and evolving. Thrive in a collaborative and supportive work environment that values teamwork, innovation, and excellence. Gain exposure to multiple business functions, including operations, procurement, customer service, and logistics. Expand your expertise through hands-on experience and exposure to a broad range of operational and commercial activities. Work within a dynamic environment that encourages continuous learning and professional growth. Be part of a motivated and ambitious team that values initiative and creativity. Key Responsibilities include, but are not limited to: 1. Sales & Operations Support Process customer sales orders accurately and efficiently. Coordinate with warehouse teams and shipping partners to monitor order status, shipments, and deliveries. Maintain accurate customer records and update CRM systems regularly. Support day-to-day operational activities to ensure smooth workflow and timely order fulfilment. 2. Procurement & Inventory Coordination Prepare and manage purchase orders. Follow up with suppliers regarding order timelines and deliveries. Verify supplier proformas and sales orders to ensure pricing and quantity accuracy. Conduct regular stock checks and assist in maintaining accurate inventory records. Track stock movements and prepare inventory reports when required. 3. Customer Service & Administration Respond promptly to customer enquiries. Resolve customer concerns relating to orders, deliveries, and product enquiries. Provide customers with timely updates regarding order progress and expected delivery timelines. Assist in preparing and reviewing customer agreements and contracts. Requirements Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field. Up to 2 years of experience in an administrative, customer service, operations, procurement, or supply chain role is preferred. Excellent command of English, both written and spoken. Strong organisational and multitasking skills. Excellent communication and coordination abilities. High attention to detail and strong problem-solving skills. Proficiency in Microsoft 365 applications, including Excel, Word, Outlook, and Teams. Experience using CRM systems is preferred. Experience using Shopify specifically for sales and order processing is a plus. Ability to work independently and collaboratively within a team environment. Willingness to learn, grow, and continuously develop professionally. Knowledge of supply chain and logistics. Strong research and analytical skills. Work Location San Stefano, Alexandria, Egypt Working Hours Monday to Friday 10:00 AM – 7:00 PM (Egypt Time) Show more