Senior IT help desk

Company Description Tabarak Company for Engineering and Construction serves infrastructure, superstructure, real estate investment, and energy service sectors at national and regional levels. The company has delivered large-scale national projects, demonstrating strong technical capabilities and project execution expertise. Tabarak focuses on delivering reliable engineering and construction solutions that meet complex project requirements. Prospective team members can expect to work in a professional environment that values quality, safety, and long-term client partnerships. Role Description The Technical Support Engineer is a full-time, on-site role based in Giza, providing technical assistance to internal teams and external clients. Day-to-day responsibilities include diagnosing and troubleshooting technical issues, supporting engineering and construction operations, and resolving hardware, software, or systems-related problems. The role involves responding to support requests, documenting incidents and resolutions, and escalating complex issues when needed. The Technical Support Engineer will collaborate closely with project teams and vendors to maintain system reliability, optimize workflows, and ensure uninterrupted project execution. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to resolve issues efficiently. Candidates should possess solid Analytical Skills to diagnose root causes and recommend effective solutions. Candidates should possess Customer Support and Customer Service skills to communicate clearly and professionally with stakeholders. Relevant experience in engineering, construction, or related technical environments is highly beneficial. Familiarity with common support tools, ticketing systems, and basic networking or system administration is an advantage. Ability to work on-site in Giza, manage multiple tasks, and collaborate within multidisciplinary teams. Diploma or bachelor’s degree in engineering, information technology, computer science, or a related field is preferred. Show more

Summary: We are seeking a proactive and detail-oriented Network Engineer with 3 years of hands-on experience in a System Integrator to join our growing technical team. In this role, you will be responsible for designing, deploying, configuring, and maintaining client network infrastructures, ensuring high availability, security, and seamless integration across enterprise environments. Job Description: Design, configure, and deploy enterprise routing, switching, wireless, and security solutions for client projects. Execute end-to-end network implementation plans according to project scope, architecture designs, and Low-Level Designs (LLDs). Work closely with pre-sales, project management, and cross-functional engineering teams to deliver integration projects on time and within scope. Perform on-site and remote troubleshooting, root-cause analysis, and resolution of complex network infrastructure issues. Conduct site surveys, network audits, and assessment reports for new client implementations or infrastructure upgrades. Optimize network performance, bandwidth, and traffic management across client environments. Implement enterprise network security best practices, including firewall policies, VPN configurations (IPsec/SSL), access control lists (ACLs), and network segmentation. Assist in maintaining compliance with structured cabling standards and enterprise architecture guidelines. Prepare comprehensive technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), Network Diagrams (Visio), and Handover Documents. Provide technical support during customer acceptance testing (UAT) and offer post-implementation support during the hypercare phase. Qualifications: Education: Bachelor’s degree in Computer Engineering, Communication Engineering, Computer Science, or a related technical field. Experience: Minimum 3 years of direct experience as a Network Engineer within a System Integrator (SI) environment. Certifications: Cisco Certified Network Associate (CCNA) is required. (CCNP is a strong plus). Routing & Switching: Solid hands-on experience with routing protocols (OSPF, BGP, EIGRP), VLANs, Trunking (802.1Q), STP/RSTP, EtherChannel, and HSRP/VRRP. Vendor Experience: Proficiency in configuring and deploying enterprise hardware (Cisco Catalyst/Nexus, Enterprise Routers, Access Points, Wireless LAN Controllers). Network Security: Practical experience with Next-Generation Firewalls (Fortinet, Palo Alto, or Cisco ASA/Firepower), VPNs, NAT, and Port Security. Network Monitoring & Management: Familiarity with network monitoring tools (SolarWinds, PRTG, Cisco DNA Center) and packet capture tools (Wireshark). Cabling & Infrastructure: Basic understanding of structured cabling standards and hardware installation practices. Strong customer-facing communication and presentation skills. Excellent problem-solving and analytical abilities under tight project deadlines. Ability to work effectively both independently and as part of a collaborative technical team. Adaptability to work on multi-vendor client projects across diverse industry sectors. Show more

EgyBell is hiring C++ Developer for a multinational telecommunications company. Requirements Design and develop high-performance software solutions using modern C++ Collaborate closely with the Product Manager to understand requirements Work with cross-functional engineering teams Conduct code reviews and apply best software engineering practices Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field Fluent English communication skills, both written and spoken. 3+ years of experience in software development Strong experience in modern C++ (mandatory) direct experience in DPI/DPK, high-throughput packet processing, and performance-critical C++ systems Experience with concurrent programming Strong understanding of OOP, data structures, and algorithms Proven problem-solving skills Experience developing applications in a Linux environment (mandatory) Experience working with large and complex systems Knowledge of telecom/mobile network domains ) Preferred( Experience with testing, automation, and CI/CD tools (e.g., CMake, Docker, Jenkins, Git) ( Preferred) Show more Show less

We are seeking a proactive and detail-oriented Technical Support Specialist to join our support and operations team. In this role, you will be the primary technical contact for our clients and internal users, diagnosing software issues, resolving technical tickets, and ensuring maximum platform availability and customer satisfaction. Key Responsibilities 1. Technical Troubleshooting & Incident Resolution Act as the first line of defense for incoming technical queries via ticketing systems, live chat, email, and phone. Replicate, troubleshoot, and resolve issues related to application software, API integrations, web platforms, and user access. Escalate complex bugs, infrastructure failures, or deep backend issues to Tier 2 support or software development teams with detailed reproduction steps. 2. Service Operations & SLA Management Monitor incoming support tickets to ensure strict compliance with Service Level Agreements (SLAs) regarding response and resolution times. Maintain clear, continuous communication with clients throughout the incident lifecycle. Perform routine health checks, basic database queries, and system deployment support. 3. Documentation & User Enablement Document internal troubleshooting guides, FAQs, and knowledge base articles for client self-service and team onboarding. Assist in user onboarding, system setup, and product feature walk-throughs. Requirements & Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. Experience: 1 to 3 years of hands-on technical support, helpdesk, or application support experience (preferably in SaaS or Software product companies). Technical Skills: Solid understanding of Web applications, APIs, HTTP status codes, and browser dev tools. Experience with ticket management tools (e.g., Jira Service Management, Zendesk, Freshdesk, or Odoo Helpdesk). Basic knowledge of Linux environments (e.g., Ubuntu), shell scripting, and basic database queries (SQL). Familiarity with network concepts (DNS, TCP/IP, VPNs). Soft Skills: Exceptional problem-solving, analytical thinking, and attention to detail. Strong customer service focus with excellent communication skills in both Arabic and English (written and spoken). Show more