Technical Support Engineer

Summary: We are seeking a proactive and detail-oriented Network Engineer with 3 years of hands-on experience in a System Integrator to join our growing technical team. In this role, you will be responsible for designing, deploying, configuring, and maintaining client network infrastructures, ensuring high availability, security, and seamless integration across enterprise environments. Job Description: Design, configure, and deploy enterprise routing, switching, wireless, and security solutions for client projects. Execute end-to-end network implementation plans according to project scope, architecture designs, and Low-Level Designs (LLDs). Work closely with pre-sales, project management, and cross-functional engineering teams to deliver integration projects on time and within scope. Perform on-site and remote troubleshooting, root-cause analysis, and resolution of complex network infrastructure issues. Conduct site surveys, network audits, and assessment reports for new client implementations or infrastructure upgrades. Optimize network performance, bandwidth, and traffic management across client environments. Implement enterprise network security best practices, including firewall policies, VPN configurations (IPsec/SSL), access control lists (ACLs), and network segmentation. Assist in maintaining compliance with structured cabling standards and enterprise architecture guidelines. Prepare comprehensive technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), Network Diagrams (Visio), and Handover Documents. Provide technical support during customer acceptance testing (UAT) and offer post-implementation support during the hypercare phase. Qualifications: Education: Bachelor’s degree in Computer Engineering, Communication Engineering, Computer Science, or a related technical field. Experience: Minimum 3 years of direct experience as a Network Engineer within a System Integrator (SI) environment. Certifications: Cisco Certified Network Associate (CCNA) is required. (CCNP is a strong plus). Routing & Switching: Solid hands-on experience with routing protocols (OSPF, BGP, EIGRP), VLANs, Trunking (802.1Q), STP/RSTP, EtherChannel, and HSRP/VRRP. Vendor Experience: Proficiency in configuring and deploying enterprise hardware (Cisco Catalyst/Nexus, Enterprise Routers, Access Points, Wireless LAN Controllers). Network Security: Practical experience with Next-Generation Firewalls (Fortinet, Palo Alto, or Cisco ASA/Firepower), VPNs, NAT, and Port Security. Network Monitoring & Management: Familiarity with network monitoring tools (SolarWinds, PRTG, Cisco DNA Center) and packet capture tools (Wireshark). Cabling & Infrastructure: Basic understanding of structured cabling standards and hardware installation practices. Strong customer-facing communication and presentation skills. Excellent problem-solving and analytical abilities under tight project deadlines. Ability to work effectively both independently and as part of a collaborative technical team. Adaptability to work on multi-vendor client projects across diverse industry sectors. Show more

EgyBell is hiring C++ Developer for a multinational telecommunications company. Requirements Design and develop high-performance software solutions using modern C++ Collaborate closely with the Product Manager to understand requirements Work with cross-functional engineering teams Conduct code reviews and apply best software engineering practices Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field Fluent English communication skills, both written and spoken. 3+ years of experience in software development Strong experience in modern C++ (mandatory) direct experience in DPI/DPK, high-throughput packet processing, and performance-critical C++ systems Experience with concurrent programming Strong understanding of OOP, data structures, and algorithms Proven problem-solving skills Experience developing applications in a Linux environment (mandatory) Experience working with large and complex systems Knowledge of telecom/mobile network domains ) Preferred( Experience with testing, automation, and CI/CD tools (e.g., CMake, Docker, Jenkins, Git) ( Preferred) Show more Show less

We are seeking a proactive and detail-oriented Technical Support Specialist to join our support and operations team. In this role, you will be the primary technical contact for our clients and internal users, diagnosing software issues, resolving technical tickets, and ensuring maximum platform availability and customer satisfaction. Key Responsibilities 1. Technical Troubleshooting & Incident Resolution Act as the first line of defense for incoming technical queries via ticketing systems, live chat, email, and phone. Replicate, troubleshoot, and resolve issues related to application software, API integrations, web platforms, and user access. Escalate complex bugs, infrastructure failures, or deep backend issues to Tier 2 support or software development teams with detailed reproduction steps. 2. Service Operations & SLA Management Monitor incoming support tickets to ensure strict compliance with Service Level Agreements (SLAs) regarding response and resolution times. Maintain clear, continuous communication with clients throughout the incident lifecycle. Perform routine health checks, basic database queries, and system deployment support. 3. Documentation & User Enablement Document internal troubleshooting guides, FAQs, and knowledge base articles for client self-service and team onboarding. Assist in user onboarding, system setup, and product feature walk-throughs. Requirements & Qualifications Education: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. Experience: 1 to 3 years of hands-on technical support, helpdesk, or application support experience (preferably in SaaS or Software product companies). Technical Skills: Solid understanding of Web applications, APIs, HTTP status codes, and browser dev tools. Experience with ticket management tools (e.g., Jira Service Management, Zendesk, Freshdesk, or Odoo Helpdesk). Basic knowledge of Linux environments (e.g., Ubuntu), shell scripting, and basic database queries (SQL). Familiarity with network concepts (DNS, TCP/IP, VPNs). Soft Skills: Exceptional problem-solving, analytical thinking, and attention to detail. Strong customer service focus with excellent communication skills in both Arabic and English (written and spoken). Show more

At First.Tech, we're building and scaling technology products across financial services and other high-impact industries. Our engineering teams work on real products, real customers, and applications that need to deliver reliable, secure, and seamless user experiences at scale. We're looking for a Lead Frontend Engineer who combines strong hands-on frontend engineering expertise with technical leadership. You'll lead the development of scalable, high-quality frontend applications, drive engineering best practices, and help shape technical decisions while remaining actively involved in coding and delivery. This is a hands-on technical leadership role for someone who enjoys solving complex frontend challenges, improving application architecture and performance, and helping other engineers grow. What you'll be working on Lead the design, development, and evolution of modern frontend applications using React, TypeScript, and contemporary JavaScript technologies. Define and promote scalable frontend architecture, reusable components, state management patterns, and maintainable code structures. Translate product requirements and design concepts into responsive, accessible, and high-quality user interfaces. Drive technical decisions around frontend architecture, application performance, scalability, security, and maintainability. Establish coding standards, lead code reviews, and promote engineering best practices across the frontend team. Optimize application performance, loading times, rendering efficiency, and overall user experience. Collaborate closely with Product, UX/UI Design, Backend, QA, and DevOps teams to deliver end-to-end product features. Ensure frontend applications integrate reliably with REST APIs and backend services. Promote automated testing, debugging, quality assurance, and continuous improvement of frontend development practices. Mentor frontend engineers, provide technical guidance, and encourage knowledge sharing and continuous learning. Take ownership of frontend solutions throughout their lifecycle, from technical design and development to deployment, monitoring, and ongoing improvement. Evaluate and encourage the responsible use of AI-assisted development tools to improve productivity, code quality, and engineering efficiency. We're looking for someone who Has 8+ years of professional software engineering experience, with substantial experience in frontend development. Has strong hands-on expertise in React, TypeScript, JavaScript, HTML5, and CSS3. Has experience designing and developing scalable, maintainable, and component-based frontend applications. Has a solid understanding of frontend architecture, reusable design patterns, state management, and modern application development practices. Has experience managing application state using tools such as Redux or comparable state management solutions. Understands REST APIs, asynchronous programming, browser behavior, and frontend/backend integration. Has experience optimizing frontend performance, improving rendering efficiency, and troubleshooting complex UI issues. Has experience with code reviews, technical decision-making, and establishing frontend engineering standards. Has mentored developers or provided technical guidance to frontend engineering teams. Understands automated testing, Git, CI/CD, and modern Agile software development practices. Has exposure to responsive design, accessibility standards, cross-browser compatibility, and frontend security best practices. Demonstrates strong analytical, problem-solving, communication, and collaboration skills. Is comfortable balancing hands-on development with technical leadership and cross-functional collaboration. Frontend engineering at First.Tech is evolving We're actively adopting AI-assisted engineering across our development lifecycle. You don't need to be an AI expert, but you should be curious about new tools and understand how to use them responsibly, whether that's Claude Code, GitHub Copilot, Cursor, or other AI-assisted development tools. As a technical leader, you'll help establish the right practices for reviewing, testing, validating, and improving AI-assisted code rather than simply accepting generated output. Why join First.Tech? You'll have the opportunity to: Lead the technical direction of frontend applications supporting digital products in the financial technology space. Solve complex challenges involving application architecture, performance, scalability, and user experience. Influence frontend engineering standards, reusable components, and development practices. Collaborate with Product, Design, Backend, QA, DevOps, and technology leadership. Mentor engineers and help strengthen the team's technical capabilities. Explore modern frontend development approaches, including AI-assisted engineering. Make a meaningful impact on products, technology decisions, and engineering delivery. The details 📍 Location: Nasr City, Cairo, Egypt 🏢 Working model: On-site, 5 days per week 💻 Core technology stack: React | TypeScript | JavaScript | HTML5 | CSS3 | Redux | REST APIs | Frontend Testing | CI/CD | AI-assisted development Show more