Customer Support Agent - Chat & Email

Role Description This full-time, on-site Customer Service Representative role is based in Qesm El Doki and focuses on supporting travelers and tourism clients. The Customer Service Representative responds to inquiries in person, by phone, and through digital channels, providing accurate information about travel packages, bookings, and services. Daily responsibilities include handling reservations and changes, resolving issues and complaints in a timely manner, and ensuring a smooth customer journey before, during, and after travel. The role also involves coordinating with internal teams, documenting interactions in company systems, following established service procedures, and contributing feedback to improve processes and customer-facing materials. Consistent professionalism, clear communication, and a client-centered approach are essential. Qualifications Ability to perform core customer service duties, including Customer Service and Customer Service Representatives responsibilities, with professionalism and empathy. Skills in Customer Support, including handling inquiries, resolving issues, and providing timely assistance across multiple channels. Focus on Customer Satisfaction, with a track record of meeting or exceeding service expectations and managing complaints constructively. Commitment to delivering a strong Customer Experience, ensuring clients feel informed, supported, and valued throughout their interactions. Strong verbal and written communication skills in English; Arabic language proficiency is highly beneficial. Ability to work on-site in Qesm El Doki, manage time effectively, and handle multiple tasks in a fast-paced tourism environment. Comfort with using computers and common office software; experience with booking or CRM systems is an advantage. Previous experience in travel, tourism, hospitality, or a customer-facing role is preferred but not mandatory. Working Days: Saturday to Thursday Weekly Day Off: Friday How to Apply: hr@wot-connect.com Show more

Teleperformance is hiring for an English customer service representative BENEFITS: Salary 21K (including KPIs) KPIs collected in Euro equivalent 24/7 transportation across Cairo & Giza Medical Insurance (up to EGP 400,000/year) + Social Insurance Free Gym Access Exclusive discounts at stores across Egypt Promotions available after just 6 months VPN line provided Overnight allowance: EGP 1,000 Door-to-door transportation for females after 11 PM (for night shifts) and maximum shifts for females ends at 2 AM Location: New Cairo. Show more

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work Show more

Company Description Teleperformance is a global leader in outsourced customer experience management, serving clients across diverse industries such as telecommunications, technology, finance, and retail. The company focuses on delivering high-quality customer service and technical support through a combination of human expertise and advanced digital solutions. Teleperformance invests in employee training, development, and engagement to ensure teams are equipped to provide exceptional customer experiences. Working at Teleperformance offers exposure to international standards, structured career paths, and a collaborative environment. The company values professionalism, reliability, and a strong commitment to customer satisfaction. Role Description The Customer Support Specialist will provide front-line support to customers, handling inquiries, resolving issues, and ensuring a positive service experience. Daily tasks include responding to calls, emails, or chat messages, troubleshooting basic technical or account-related problems, and documenting interactions in the system accurately. The specialist will collaborate with team members and supervisors to escalate complex cases, follow up on open tickets, and meet performance metrics such as response time, resolution rate, and customer satisfaction scores. This is a full-time, on-site role located in Cairo, Egypt, requiring consistent attendance and adherence to scheduled shifts. The position involves working in a fast-paced environment while maintaining professionalism, empathy, and clear communication with customers. Qualifications Strong Customer Support and Customer Satisfaction skills, with a focus on resolving issues effectively and professionally. Excellent Interpersonal Skills, including empathy, active listening, and clear communication with diverse customers. Ability to provide basic Technical Support, troubleshoot common issues, and follow defined procedures. Solid Analytical Skills to understand customer problems, identify root causes, and propose practical solutions. Proficiency in spoken and written English; additional languages are an advantage. Comfort working with computer systems, CRM tools, and online communication platforms. Ability to work on-site in Cairo, Egypt, on a full-time schedule, including possible evening or weekend shifts. Prior experience in customer service or call center environments is preferred but not mandatory. High school diploma or equivalent; post-secondary education is a plus. Show more