هذه الوظيفة لدى مجموعة الحياة السعيدة للسفر والسياحة، في Qesm El Doki, Al Jizah, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
Group Al Hayat Al Sa'idah For Travel And Tourism is seeking a Customer Service Representative to support its operations. While specific details about the company’s industry, website, and existing business are not provided, the job title suggests the organization may be involved in providing travel-related services or hospitality solutions. The role likely involves assisting customers with inquiries, resolving issues, and ensuring positive interactions. As a customer service representative, the individual would play a key part in maintaining client satisfaction and supporting the company’s operational goals. The position reflects an emphasis on communication skills, problem-solving abilities, and a commitment to delivering high-quality service. Without further information, the exact nature of the business remains inferred based on the job title, highlighting the need for a supportive and customer-focused approach within the organization.
الوصف الأصلي
عن الوظيفة
Role Description This full-time, on-site Customer Service Representative role is based in Qesm El Doki and focuses on supporting travelers and tourism clients. The Customer Service Representative responds to inquiries in person, by phone, and through digital channels, providing accurate information about travel packages, bookings, and services. Daily responsibilities include handling reservations and changes, resolving issues and complaints in a timely manner, and ensuring a smooth customer journey before, during, and after travel. The role also involves coordinating with internal teams, documenting interactions in company systems, following established service procedures, and contributing feedback to improve processes and customer-facing materials. Consistent professionalism, clear communication, and a client-centered approach are essential.
Qualifications
Ability to perform core customer service duties, including Customer Service and Customer Service Representatives responsibilities, with professionalism and empathy.
Skills in Customer Support, including handling inquiries, resolving issues, and providing timely assistance across multiple channels.
Focus on Customer Satisfaction, with a track record of meeting or exceeding service expectations and managing complaints constructively.
Commitment to delivering a strong Customer Experience, ensuring clients feel informed, supported, and valued throughout their interactions.
Strong verbal and written communication skills in English; Arabic language proficiency is highly beneficial.
Ability to work on-site in Qesm El Doki, manage time effectively, and handle multiple tasks in a fast-paced tourism environment.
Comfort with using computers and common office software; experience with booking or CRM systems is an advantage.
Previous experience in travel, tourism, hospitality, or a customer-facing role is preferred but not mandatory.
Working Days: Saturday to Thursday
Weekly Day Off: Friday
How to Apply: hr@wot-connect.com
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المسار المهني
نظرة عامة على الدور
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
Provides customer support via telephone, resolving inquiries and issues for airline passengers.
تفاصيل الدور
المسؤوليات الرئيسية
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
Answering customer inquiries via phone, email, or chat
Resolving common customer complaints and service issues
Providing information about products or services
Documenting customer interactions and follow-up actions
تفاصيل الدور
المهارات المشتركة
AIiهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.
Communication
Problem-solving
Customer relationship management
Time management
Attention to detail
Team collaboration
Computer literacy
Emotional intelligence
مصدر الوظيفة
إعلان الوظيفة الأصلي
تم العثور على هذه الوظيفة من خلالLinkedIn. يمكنك مراجعة الإعلان الأصلي من خلال رابط المصدر قبل التقديم.
Teleperformance is hiring for an English customer service representative
BENEFITS:
Salary 21K (including KPIs)
KPIs collected in Euro equivalent
24/7 transportation across Cairo & Giza
Medical Insurance (up to EGP 400,000/year) + Social Insurance
Free Gym Access
Exclusive discounts at stores across Egypt
Promotions available after just 6 months
VPN line provided
Overnight allowance: EGP 1,000
Door-to-door transportation for females after 11 PM (for night shifts) and maximum shifts for females ends at 2 AM
Location: New Cairo.
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Location: New Cairo, Cairo, EgyptType: دوام جزئيPosted:
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
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Company Description Teleperformance is a global leader in outsourced customer experience management, serving clients across diverse industries such as telecommunications, technology, finance, and retail. The company focuses on delivering high-quality customer service and technical support through a combination of human expertise and advanced digital solutions. Teleperformance invests in employee training, development, and engagement to ensure teams are equipped to provide exceptional customer experiences. Working at Teleperformance offers exposure to international standards, structured career paths, and a collaborative environment. The company values professionalism, reliability, and a strong commitment to customer satisfaction.
Role Description The Customer Support Specialist will provide front-line support to customers, handling inquiries, resolving issues, and ensuring a positive service experience. Daily tasks include responding to calls, emails, or chat messages, troubleshooting basic technical or account-related problems, and documenting interactions in the system accurately. The specialist will collaborate with team members and supervisors to escalate complex cases, follow up on open tickets, and meet performance metrics such as response time, resolution rate, and customer satisfaction scores. This is a full-time, on-site role located in Cairo, Egypt, requiring consistent attendance and adherence to scheduled shifts. The position involves working in a fast-paced environment while maintaining professionalism, empathy, and clear communication with customers.
Qualifications
Strong Customer Support and Customer Satisfaction skills, with a focus on resolving issues effectively and professionally.
Excellent Interpersonal Skills, including empathy, active listening, and clear communication with diverse customers.
Ability to provide basic Technical Support, troubleshoot common issues, and follow defined procedures.
Solid Analytical Skills to understand customer problems, identify root causes, and propose practical solutions.
Proficiency in spoken and written English; additional languages are an advantage.
Comfort working with computer systems, CRM tools, and online communication platforms.
Ability to work on-site in Cairo, Egypt, on a full-time schedule, including possible evening or weekend shifts.
Prior experience in customer service or call center environments is preferred but not mandatory.
High school diploma or equivalent; post-secondary education is a plus.
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WTGSA is Hiring! ✈️
El Salam Air Account
💼 Call Center Agent
📍 Cairo (El Tahrir Square)
📝 Job Description
Handle inbound and outbound calls in both English and Arabic, assisting customers with travel bookings, inquiries, changes, and support for flights, hotels, and other travel services.
✅ Requirements:
• Bachelor’s degree
• English level B2+
• Aviation experience is a plus
• Sales experience is preferred
🕒 Details:
• Office-based (9-hour rotational shifts)
• 2 days off per week (rotational)
• Immediate hiring
🎯 Benefits:
• Competitive salary + incentives
• Paid training period
• Medical & social insurance
• Professional, growth-oriented work environment
📩 How to Apply:
Send your CV to: salma.elsawy@wt-gsa.com
or via WhatsApp: https://wa.me/201000379957
Please mention the vacancy name: Call Center Agent
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