Backoffice agent B1+ | Outbound & Emails

Company Description Ezz Elarab Group, founded in 1975 as a family automotive business, has grown into a leading corporation with operations in automotive, mobility, manufacturing, real estate, and investment. The Group focuses on premium quality and strong brand equity across all its business lines. Innovation, excellence, and integrity drive its approach to products, services, and customer experiences. With a strong emphasis on customer satisfaction, Ezz Elarab aims to be synonymous with distinction and trust in the markets it serves. The company offers career opportunities within a dynamic, growth-oriented environment. Role Description The Service Advisor acts as the link between customers and the workshop, ensuring excellent after-sales service. They schedule appointments, assess vehicle needs, provide repair estimates, and coordinate with technicians, delivering clear communication and strong customer support. Role Description: Act as the contact person between customers and technicians, ensuring clear communication. Receive and check vehicles for maintenance or repair. Maintain detailed and reliable records of customer feedback and vehicle problems. Coordinate with the workshop team to ensure timely service delivery. Explain repair details and service charges to customers clearly and professionally. Ensure high levels of customer satisfaction throughout the service process. Qualifications Bachelor’s degree in automotive engineering or related field. Minimum of one year of experience as a Service Advisor in the automotive field. Strong technical understanding of vehicles. Excellent communication, problem-solving, and customer service skills. Ability to work under pressure in a fast-paced environment. Job Location: 6th of October & New Cairo Show more

SS (Telesales / Customer Care Representatives) What You’ll Do: Contact existing customers to promote course renewals and increase conversion rates Follow up with customers to understand their needs and recommend personalized learning solutions Provide high-quality support throughout the student journey and handle inquiries professionally Monitor students’ progress and analyze data to improve learning outcomes and drive renewals Build strong relationships with customers to enhance satisfaction and encourage repeat business & referrals Requirements: Minimum 1 year of experience in sales or Customer Service. Strong communication and persuasion skills. Target-driven and comfortable working in a performance-based environment. Motivated to achieve and exceed sales targets with a commission-focused mindset. 🕒 Working Hours: Sunday – Thursday: 12:00 PM – 9:00 PM (Breaks: 2:45 – 3:00 PM | 5:00 – 6:00 PM) Saturday: 12:00 PM – 4:00 PM (Break: 12:45 – 1:00 PM) 📍 Location: https://maps.app.goo.gl/dnpFh1YYFknH2iQG8 💼 What We Offer: Basic Salary + Unlimited Commission Paid Training Social Insurance Medical Insurance Show more

Company Description eNable is a contact center solution provider that has been serving clients in Egypt since 2009 as a business line within eFinance. In 2020, eNable became a subsidiary of eFinance Investment Group (EFIG), expanding its services to deliver business process outsourcing solutions to both local and international markets. Role Description The Arabic Banking Call Center Agent is a full-time, on-site role based in Giza. The agent will handle inbound and outbound calls in Arabic, assisting banking customers with inquiries related to accounts, transactions, cards, and digital banking services. Daily tasks include resolving customer issues, providing accurate information, documenting interactions in the system, and escalating complex cases to the appropriate teams when necessary. Qualifications University degree is a MUST. Excellent Interpersonal Skills and Customer Support. Solid Computer Literacy, including Microsoft basic apps. Fluent Arabic language skills with clear, professional communication. Previous experience in call centers, banking, or financial services is preferred. B1+ English level. Show more

Role Description This full-time Call Center Representative role at EMS Body Fit Egypt is an on-site position based in Qesm El Sheikh Zaid. The role involves answering incoming calls, making outbound follow-up calls, and providing clear information about services, pricing, and appointments. The representative handles customer inquiries, resolves issues, records accurate data in the system, and coordinates with branches or departments to ensure smooth service delivery. Daily tasks include scheduling and confirming appointments, updating customer profiles, documenting interactions, and escalating complex concerns when needed. The role also requires meeting performance targets, maintaining professional communication standards, and contributing to a positive customer experience. Qualifications Strong customer-facing skills, including experience as Customer Service Representatives and a focus on Customer Satisfaction. Excellent Interpersonal Skills to communicate clearly, build rapport, and manage difficult conversations effectively. Customer Support experience, including handling inquiries, complaints, and service requests in a structured environment. Solid Computer Literacy, including familiarity with call center software, CRM systems, and basic office applications. Clear spoken and written communication skills in English and Arabic. Ability to work on-site in Qesm El Sheikh Zaid with flexible availability, including evenings or weekends if required. Strong time management, attention to detail, and ability to work under pressure while meeting call and quality targets. Previous experience in fitness, wellness, or service-oriented industries is an advantage; high school diploma or equivalent required, further education is a plus. Show more