Customer Service Sales Representative

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, innovative outsourcing solutions tailored to each client’s unique business needs. With strong global coverage and deep awareness of different cultures, ETISAL International applies industry best practices and advanced technologies to support diverse sectors. The organization places high value on quality, transparency, flexibility, integrity, and human capital. ETISAL International is committed to exceeding client expectations through continuous improvement of its management and operational standards. Role Description This is a full-time, on-site Backoffice Agent B1+ | Outbound & Emails role based in Cairo, Egypt. The Backoffice Agent will handle outbound communication and email correspondence with customers and partners, ensuring accurate, timely, and professional responses. Daily tasks include processing customer requests, updating records and databases, following up on pending cases, and coordinating with internal teams to resolve issues. The role also involves adhering to service level agreements, maintaining data confidentiality, and complying with company policies and procedures. The Backoffice Agent will support overall operational efficiency by identifying recurring issues and escalating them to the appropriate stakeholders when necessary. Qualifications Candidates should possess strong written communication skills in English (B1+ or higher) and be able to draft clear, professional emails. Candidates should possess customer service and client support skills, including responsiveness, empathy, and a solution-oriented mindset. Candidates should possess basic computer and office software skills, including proficiency with email platforms, spreadsheets, and CRM or ticketing systems. Candidates should possess organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines. Candidates should possess attention to detail and accuracy in data entry, record updating, and documentation. Relevant experience in backoffice operations, call center or BPO environments is beneficial. Ability to work on-site in Cairo, Egypt, within rotating shifts if required by business needs. High school diploma or equivalent required; a university Show more

Company Description Ezz Elarab Group, founded in 1975 as a family automotive business, has grown into a leading corporation with operations in automotive, mobility, manufacturing, real estate, and investment. The Group focuses on premium quality and strong brand equity across all its business lines. Innovation, excellence, and integrity drive its approach to products, services, and customer experiences. With a strong emphasis on customer satisfaction, Ezz Elarab aims to be synonymous with distinction and trust in the markets it serves. The company offers career opportunities within a dynamic, growth-oriented environment. Role Description The Service Advisor acts as the link between customers and the workshop, ensuring excellent after-sales service. They schedule appointments, assess vehicle needs, provide repair estimates, and coordinate with technicians, delivering clear communication and strong customer support. Role Description: Act as the contact person between customers and technicians, ensuring clear communication. Receive and check vehicles for maintenance or repair. Maintain detailed and reliable records of customer feedback and vehicle problems. Coordinate with the workshop team to ensure timely service delivery. Explain repair details and service charges to customers clearly and professionally. Ensure high levels of customer satisfaction throughout the service process. Qualifications Bachelor’s degree in automotive engineering or related field. Minimum of one year of experience as a Service Advisor in the automotive field. Strong technical understanding of vehicles. Excellent communication, problem-solving, and customer service skills. Ability to work under pressure in a fast-paced environment. Job Location: 6th of October & New Cairo Show more

Company Description eNable is a contact center solution provider that has been serving clients in Egypt since 2009 as a business line within eFinance. In 2020, eNable became a subsidiary of eFinance Investment Group (EFIG), expanding its services to deliver business process outsourcing solutions to both local and international markets. Role Description The Arabic Banking Call Center Agent is a full-time, on-site role based in Giza. The agent will handle inbound and outbound calls in Arabic, assisting banking customers with inquiries related to accounts, transactions, cards, and digital banking services. Daily tasks include resolving customer issues, providing accurate information, documenting interactions in the system, and escalating complex cases to the appropriate teams when necessary. Qualifications University degree is a MUST. Excellent Interpersonal Skills and Customer Support. Solid Computer Literacy, including Microsoft basic apps. Fluent Arabic language skills with clear, professional communication. Previous experience in call centers, banking, or financial services is preferred. B1+ English level. Show more

Role Description This full-time Call Center Representative role at EMS Body Fit Egypt is an on-site position based in Qesm El Sheikh Zaid. The role involves answering incoming calls, making outbound follow-up calls, and providing clear information about services, pricing, and appointments. The representative handles customer inquiries, resolves issues, records accurate data in the system, and coordinates with branches or departments to ensure smooth service delivery. Daily tasks include scheduling and confirming appointments, updating customer profiles, documenting interactions, and escalating complex concerns when needed. The role also requires meeting performance targets, maintaining professional communication standards, and contributing to a positive customer experience. Qualifications Strong customer-facing skills, including experience as Customer Service Representatives and a focus on Customer Satisfaction. Excellent Interpersonal Skills to communicate clearly, build rapport, and manage difficult conversations effectively. Customer Support experience, including handling inquiries, complaints, and service requests in a structured environment. Solid Computer Literacy, including familiarity with call center software, CRM systems, and basic office applications. Clear spoken and written communication skills in English and Arabic. Ability to work on-site in Qesm El Sheikh Zaid with flexible availability, including evenings or weekends if required. Strong time management, attention to detail, and ability to work under pressure while meeting call and quality targets. Previous experience in fitness, wellness, or service-oriented industries is an advantage; high school diploma or equivalent required, further education is a plus. Show more