ملخص JobPlatform
نظرة سريعة على الوظيفة
هذه الوظيفة لدى 51Talk، في Cairo, Egypt، بنظام دوام كامل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.
ملف الشركة
عن الشركة
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.51Talk appears to operate in the online education sector, likely providing language learning services with a focus on English instruction.
Product Operations Specialist (Mandarin Speaking)
📍 Location: Cairo, Egypt
💼 Employment Type: Full-time
🗣️ Language Requirement: Mandarin Chinese
About the Role
We are looking for a Mandarin-speaking Product Operations Specialist to join our team in Egypt and serve as a key bridge between our local Egypt team and China-based teams.
In this role, you will work closely with frontline teams to understand real challenges related to product usage, operational processes, user feedback, and cross-team collaboration. You will turn scattered feedback into clear, structured, and actionable insights, while working with relevant teams in China to drive follow-up and continuous improvement.
This is not simply a coordination or message-passing role. We are looking for someone who can identify problems, understand the root cause, organize information clearly, and actively drive issues toward resolution.
Key Responsibilities
Work closely with local teams in Egypt to identify issues related to product usage, user experience, operational processes, and team collaboration.
Communicate regularly with Sales, Customer Service, Operations, and other relevant teams to understand the context, impact, and urgency of reported issues.
Organize and prioritize feedback into clear and actionable problem statements, including background, impact, examples, and possible improvement directions.
Communicate with China-based teams in Mandarin Chinese to accurately represent local business needs and operational challenges.
Follow up on key issues, track progress, and ensure updates and solutions are communicated back to the local team.
Document recurring issues, best practices, solutions, and improvement opportunities to improve operational efficiency.
Support the development of more effective feedback, tracking, and issue-closure mechanisms between Egypt and China teams.
What We’re Looking For
Good Mandarin Chinese proficiency in speaking, listening, reading, and writing, with the ability to communicate professionally in a business environment.
Strong communication and stakeholder management skills, with the ability to work effectively across different functions and cultures.
Strong logical thinking and information-structuring skills; able to turn complex or fragmented feedback into clear, actionable information.
Fast learner with the ability and willingness to quickly understand new products, business processes, and operational workflows.
Strong problem-solving mindset , you are not satisfied with simply reporting an issue; you want to understand why it happens and how it can be improved.
Nice to Have
Experience in Product Operations, User Operations, Customer Service Operations, Product Support, Project Coordination, or Issue Management.
Experience working with multinational or cross-cultural teams, particularly between China and Egypt / MENA.
English and/or Arabic communication skills.
Experience in the education, internet, technology, localization, or customer service industries.
Who Will Succeed in This Role?
You do not need to come from a traditional product operations background.
What matters most is that you are curious, structured, and willing to get close to the business. You can listen carefully, understand complicated situations, identify what really matters, and communicate the problem in a way that enables others to take action.
You will play an important role in helping our Egypt and China teams understand each other better, solve problems faster, and continuously improve the way we work together.
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المسار المهني
نظرة عامة على الدور
AIi
هذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.The role involves managing product operations with a focus on Mandarin-speaking clients. The individual is responsible for ensuring smooth processes and communication across cross-functional teams.