Back Office Agent (English B1+)
ETISAL International Group
What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo About the Role We are seeking a professional and customer-focused Customer Support Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will serve as the primary point of contact for customers, handling inquiries via voice, chat, and email channels. You will deliver high-quality support, resolve issues efficiently, and ensure an excellent customer experience. This is an excellent opportunity for individuals looking to build a stable career in a supportive, performance-driven environment. Graduates are encouraged to apply. Key Responsibilities Handle customer inquiries via voice, chat, and email in a professional and timely manner. Diagnose and resolve technical and non-technical issues. Escalate and follow up on complex cases to ensure complete resolution. Maintain accurate records of all customer interactions within internal systems. Collaborate with internal teams to enhance overall customer satisfaction. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. Show more
