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فرصة عمل

Inbound Sales Agent – Hotel Reservations | B2/C1 English

Alorica

من مقر العمل
الموقعGiza, Al Jizah, Egypt
نوع الوظيفةدوام كامل
نظام العملمن مقر العمل
الراتبغير محدد
تاريخ النشر

ملخص JobPlatform

نظرة سريعة على الوظيفة

هذه الوظيفة لدى Alorica، في Giza, Al Jizah, Egypt، بنظام دوام كامل، ونظام العمل من مقر العمل. تفاصيل الوظيفة والمهارات المعروضة أدناه مأخوذة من إعلان الوظيفة الأصلي.

ملف الشركة

عن الشركة

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

Alorica appears to provide outsourced customer service and support solutions, likely operating in sectors such as aviation and healthcare.

الوصف الأصلي

عن الوظيفة

Company Description Alorica is a global customer experience provider focused on creating customers for life by designing interactions that elevate client brands. As a full-service CX partner, the company combines strategy, operational expertise, and advanced technology to deliver measurable results and new possibilities for its clients. Alorica is known for pioneering innovative customer experiences, challenging convention, and building strong, values-driven relationships. With about 100,000 professionals in 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a curious, creative, and connected community with a strong commitment to integrity and authenticity. Role Description The Inbound Sales Agent – Hotel Reservations (B2/C1 English) is a full-time, on-site role based in Giza. The agent handles inbound calls from guests and prospects, providing hotel information, checking availability, and offering reservation options that match customer needs and preferences. Daily tasks include guiding callers through the booking process, explaining rates and promotions, upselling room types or additional services, and ensuring accurate data entry in reservation systems. The role involves meeting individual and team sales targets, following established scripts and compliance guidelines, and delivering a friendly, clear, and professional customer experience in English. The agent collaborates with supervisors and colleagues to share updates, resolve issues, and continuously improve service quality and conversion rates. Qualifications Strong spoken and written English skills at B2/C1 level, with clear pronunciation and active listening abilities. Customer service and sales aptitude, including rapport building, persuasive communication, and objection handling. Comfort with computer-based work, reservation or CRM systems, and quick data entry with attention to detail. Time management, multitasking, and ability to work effectively in a high-volume, call center environment. Resilience, problem-solving skills, and a calm, professional approach under pressure. Prior experience in inbound sales, call centers, or hospitality is preferred but not mandatory. Willingness to work on-site in Giza on a full-time schedule, including possible shifts, weekends, and holidays. High school diploma or equivalent; additional education in tourism, hospitality, or business is an advantage. Show more

المسار المهني

نظرة عامة على الدور

AIهذا الملخص مُعد بمساعدة الذكاء الاصطناعي اعتمادًا على المعلومات المتاحة، وقد لا يعكس جميع تفاصيل الشركة.

This role involves assisting customers with hotel reservation inquiries. The position requires effective communication skills to provide accurate information and support.

مصدر الوظيفة

إعلان الوظيفة الأصلي

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