agents

Company Description Datalytics is an international telesales and contact center solutions provider, supporting businesses worldwide with professional CRM, sales, and marketing services. The company specializes in helping organizations connect with customers across borders through skilled telesales agents, advanced technology, and data-driven processes. Datalytics delivers high-quality inbound and outbound telesales campaigns, CRM management, and sales support tailored to international operations. The team focuses on helping global businesses grow, scale, and increase efficiency, regardless of where their customers are located. Datalytics continues to expand its presence and capabilities to support diverse customer engagement and sales goals. Role Description In this full-time, on-site role based in Cairo, agents will handle inbound and outbound calls to support international telesales and customer engagement campaigns. Day-to-day responsibilities include communicating with prospects and customers, presenting products or services, answering inquiries, and documenting interactions in CRM systems. Agents will follow scripted and non-scripted sales approaches, meet individual and team performance targets, and provide accurate, timely information to customers. The role also involves updating customer records, following established processes, and collaborating with supervisors and teammates to improve campaign results and customer satisfaction. Qualifications Strong verbal communication and active listening skills, with the ability to build rapport and handle objections professionally. Customer service and telesales skills, including comfort with outbound calling, lead follow-up, and closing or qualifying sales opportunities. Basic CRM and contact center technology skills, with the ability to learn new systems and maintain accurate records of customer interactions. Time management and organizational skills to handle high call volumes, multitask effectively, and meet performance KPIs. Proficiency in English; additional languages are an advantage for international campaigns. Previous experience in telesales, call centers, or customer support is preferred but not always required. Ability to work on-site in Cairo, follow structured processes, and collaborate in a fast-paced, target-driven environment. High school diploma or equivalent; higher education in business, communications, or related fields is a plus. Show more