Customer Support Agent - English Speakers

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address the unique needs of each client. With strong attention to service quality, cultural understanding, and industry best practices, ETISAL International helps organizations focus on their core business while enhancing customer experiences. The team is committed to transparency, flexibility, integrity, and the use of advanced technologies to exceed client expectations. Human capital and continuous improvement are central to the company’s long-term vision and success. Role Description The Customer Support Agent – English Speakers role is a full-time, on-site position based in Cairo, Egypt. The agent will handle inbound and outbound customer interactions in English, respond to inquiries, and provide accurate information about products and services. Day-to-day responsibilities include resolving customer issues, troubleshooting basic problems, recording case details, and ensuring timely follow-up. The role also involves maintaining high levels of customer satisfaction, adhering to company procedures and quality standards, and collaborating with team members and supervisors to improve service performance. Agents are expected to represent ETISAL International professionally and support continuous enhancement of the customer experience. Qualifications Strong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues effectively. Focus on Customer Satisfaction, including careful listening, empathy, and a service-oriented mindset. Excellent Communication skills in English (spoken and written), with clear, professional, and courteous interaction. Basic Troubleshooting skills to identify problems, provide solutions, and escalate when necessary. Previous experience in call centers or customer-facing roles is an advantage. Ability to work on-site in Cairo, Egypt, on rotating shifts and in a fast-paced environment. Strong time management, reliability, and the ability to work collaboratively within a diverse team. Show more