Virtual Medical Support (Multiple Vacancies)

Arkansas Medical Support Services Co. is a healthcare-related organization that offers employment opportunities in the medical billing sector. The company seeks candidates for entry-level positions such as Medical Biller, indicating an interest in supporting administrative functions within the healthcare industry. While specific details about the company’s operations, size, or services are not provided, its focus on medical billing suggests it may provide support services to healthcare providers or related entities. The company's emphasis on hiring entry-level professionals implies a potential role in training and integrating new staff into the healthcare administrative workflow. As a job provider, Arkansas Medical Support Services Co. appears to be involved in facilitating employment within the broader healthcare sector, though further information would be needed to confirm its exact scope of operations or business model.

Position: Virtual Medical Support Specialist (Multiple Vacancies) Location: Alexandria, Egypt (On-Site) Working Hours: 3:30 PM - 12:30 AM About the Role: Arkansas Medical Support Services is seeking skilled, motivated, and detail-oriented professionals to join our growing team. We have multiple openings across various specialized roles, including Virtual Medical Assistant, Patient Message and Fax Inbox Specialist, Prior Authorization and Benefit Specialist, and Enrollment Specialist. If you have a strong medical background, excellent English proficiency, and thrive in a fast-paced healthcare environment, we encourage you to apply! Available Positions: Virtual Medical Assistant (2 Vacancies) Patient Message and Fax Inbox Specialist Prior Authorization and Benefit Specialist Enrollment Specialist Main Responsibilities include but not limited to: Virtual Medical Assistant: Provide phone support, primarily managing inbound calls to improve our call answer rate. Assist patients and healthcare providers over the phone with inquiries and information. Manage patient registration and collect medical histories during phone interactions. Schedule patients for annual wellness visits. Report lab results to patients. Manage prescription refill requests. Accurately document patient encounters and maintain electronic health records (EHR). Patient Message and Fax Inbox Specialist: Monitor and manage the patient message inbox, ensuring timely responses to all patient inquiries. Monitor and manage the fax inbox, sorting, distributing, and processing incoming documents efficiently. Route patient messages and faxed documents to the appropriate departments or providers. Accurately document all patient communications and actions taken in the electronic health records (EHR). Manage prescription refill requests received via patient messages or fax. Report lab results to patients as directed by providers. Ensure urgent or time-sensitive messages are escalated promptly to the appropriate staff. Prior Authorization and Benefit Specialist: Initiate and process prior authorization requests for medications, procedures, and diagnostic services. Verify patient insurance eligibility and benefits coverage prior to scheduled services. Communicate with insurance companies to obtain approvals, track pending requests, and resolve denials. Coordinate with healthcare providers and clinical staff to gather required documentation for authorization submissions. Follow up on pending authorizations to ensure timely resolution and prevent delays in patient care. Document all authorization activities, approvals, and denials accurately in the electronic health records (EHR). Inform patients and providers of authorization status and any out-of-pocket costs or coverage limitations. Enrollment Specialist: Contact eligible patients to introduce and explain the Advanced Primary Care Management Program. Enroll patients into the Advanced Primary Care Management Program, ensuring all required information is collected accurately. Verify patient eligibility and insurance coverage for program participation. Address patient questions and concerns regarding the program and its benefits. Guide patients through the enrollment process and obtain necessary consents. Schedule introductory appointments and coordinate with care management staff for onboarding. Follow up with patients who have not completed enrollment to encourage participation. Track enrollment progress and report outcomes to management. General Responsibilities (All Positions): Maintain confidentiality of all patient and practice information. Accurately document all activities in the electronic health records (EHR). Collaborate with team members to ensure smooth clinic workflow. Requirements: Able to maintain patient and practice information confidentiality Medical background (Nursing, Pharmacy, Medicine, or related field preferred) Fluent in English (spoken & written - mandatory) Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) Highly organized, confident, and able to multitask under pressure Strong attention to detail and ability to prioritize tasks effectively Excellent communication and interpersonal skills Comfortable making outbound calls and engaging with patients Strong understanding of insurance verification and prior authorization processes (for Prior Authorization role) Relevant experience in a similar role is strongly preferred Why Join Us: Competitive salary scheme Professional growth opportunities in a dynamic healthcare setting Collaborative and supportive work environment How to Apply: Interested candidates must: Take the 1-minute typing test (https://www.typing.com/student/typing-test/1-minute) – a minimum of 45 WPM is recommended Send their CV and typing test results to arkansashealth.co@gmail.com with the subject line: "[Desired Position] Application - [Your Name]" Please specify which position you are applying for in the subject line (e.g., "Virtual Medical Assistant Application - Your Name") Only shortlisted candidates will be contacted for interviews. 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