Customer Retention & Sales Representative

51Talk appears to operate in the online education sector, likely providing language learning services with a focus on English instruction.

SS (Telesales / Customer Care Representatives) What You’ll Do: Contact existing customers to promote course renewals and increase conversion rates Follow up with customers to understand their needs and recommend personalized learning solutions Provide high-quality support throughout the student journey and handle inquiries professionally Monitor students’ progress and analyze data to improve learning outcomes and drive renewals Build strong relationships with customers to enhance satisfaction and encourage repeat business & referrals Requirements: Minimum 1 year of experience in sales or Customer Service. English Level B1+ Strong communication and persuasion skills. Target-driven and comfortable working in a performance-based environment. Motivated to achieve and exceed sales targets with a commission-focused mindset. 🕒 Working Hours: Sunday – Thursday: 12:00 PM – 9:00 PM (Breaks: 2:45 – 3:00 PM | 5:00 – 6:00 PM) Saturday: 12:00 PM – 4:00 PM (Break: 12:45 – 1:00 PM) 📍 Location: https://maps.app.goo.gl/dnpFh1YYFknH2iQG8 💼 What We Offer: Basic Salary + Unlimited Commission Paid Training Social Insurance Medical Insurance Show more

Customer Retention & Sales Representatives engage with existing customers to promote course renewals and enhance conversion rates. They focus on understanding customer needs through follow-up interactions to support sales objectives.