Back Office Agent (Outbound Calls and Email) B1+ English

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Compensation & Benefits Net salary: 13,000 EGP Social & Medical Insurance Fully funded paid training program Rotational shifts 2 rotational days off per week Professional, supportive, and performance-driven work environment Prime office location: Abbasia, Cairo Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, specializing in customized, high-value service solutions. The company focuses on understanding diverse cultures and industry best practices to deliver tailored outsourcing services that help clients concentrate on their core business. ETISAL International emphasizes transparency, flexibility, integrity, and a strong passion for service in all operations. The organization is committed to first-class quality, advanced technologies, and the development of human capital to consistently exceed client expectations. This approach supports long-term partnerships and enhances the value delivered to clients and their customers. About the Role We are seeking a results-driven Customer Support Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will be responsible for proactively reaching out to potential and existing customers, presenting products and services, and closing sales over the phone. This position is ideal for Customer support professionals with a proven track record in Back office who are motivated by performance-based earning potential and thrive in a target-driven environment. Immediate hiring available. Key Responsibilities Conduct outbound calls and Email to prospective and existing customers. Identify customer needs and recommend suitable solutions. Maintain accurate records of all sales activities and customer interactions. Follow up on leads and build long-term customer relationships. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Excellent verbal communication and persuasion skills. Strong negotiation and closing abilities. Ability to perform effectively in a target-driven environment. Flexibility to work rotational shifts. Show more