Call Center Agent – Medical Background

Role Description This full-time, on-site Call Center Agent – Medical Background role is based in Cairo, Egypt. The Call Center Agent will handle inbound and outbound calls from patients and clients, provide information about clinic services, schedule and confirm appointments, and update patient records accurately in clinic systems. The role includes resolving inquiries, escalating medical or administrative issues to appropriate teams, and following standardized scripts and protocols to ensure consistent communication. The Call Center Agent will collaborate with medical and administrative staff, maintain confidentiality of patient information, and meet performance targets related to call handling, response time, and customer satisfaction. The position requires adherence to clinic policies, active participation in training, and ongoing development of medical and service knowledge. Qualifications Experience working as Customer Service Representatives or in similar client-facing roles, with a focus on healthcare or medical services. Demonstrated ability to maintain high Customer Satisfaction through professional, patient, and solution-oriented communication. Strong Interpersonal Skills, including active listening, empathy, and clear spoken and written communication. Background in Customer Support operations, such as handling inquiries, logging cases, and following up on patient requests. Solid Computer Literacy, including proficiency with call center software, electronic medical record systems, and basic office applications. Relevant medical or healthcare knowledge (e.g., previous work in clinics, hospitals, or medical call centers) and understanding of patient confidentiality. Ability to work on-site in Cairo, Egypt, manage high call volumes, and perform effectively in a structured, target-driven environment. Completion of relevant post-secondary education or vocational training in healthcare, nursing, or a related field is preferred. Show more