Customer Care Representative ( B2 -C1 )

Raya CX appears to provide customer experience services, likely involving call centers and support roles, with possible IT development functions.

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services to Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from competitive and highly skilled labor markets, supporting international brands with multilingual and omnichannel customer care solutions. Its services are powered by advanced technology, robust operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on delivering high-quality, efficient, and consistent customer experiences. Role Description The Customer Care Representative (B2–C1) role is a full-time, on-site position based in Qesm El Maadi. In this role, the representative handles incoming customer inquiries via phone, email, chat, or other channels, providing accurate information, resolving issues, and escalating complex cases as needed. The position involves maintaining detailed records of customer interactions, following established procedures, and meeting performance targets related to quality, response time, and customer satisfaction. The representative is expected to communicate clearly and professionally, apply active listening, and ensure a positive experience in every interaction. Collaboration with team members and supervisors to share feedback, support process improvements, and participate in training sessions is also part of the daily responsibilities. Qualifications Strong customer-facing capabilities, including Customer Service and Customer Support skills. Ability to build rapport and maintain positive interactions, demonstrating solid Interpersonal Skills and a focus on Customer Satisfaction. Clear and effective Communication skills, both spoken and written, suitable for B2–C1 language proficiency levels. Basic computer literacy and ability to work with CRM systems and contact center tools. Attention to detail, problem-solving abilities, and a calm approach in high-volume or challenging situations. Willingness to work on-site in Qesm El Maadi and flexibility to follow assigned shifts, including evenings, weekends, or holidays if required. Previous experience in a contact center or customer-facing role is an advantage but not mandatory. Ability to work in a diverse, team-oriented environment and adapt to structured procedures and performance metrics. Show more