Technical Support and Warranty Manager

Arabiat Egypt is a job website that connects job seekers with employment opportunities across various industries. While specific details about the company's operations, size, or locations are not provided, the platform lists roles such as Automotive Sales Executive, indicating its involvement in sectors related to sales and commerce. The site likely serves individuals seeking careers in sales, marketing, and business development by offering a space to explore job listings and apply for positions that match their skills and experience. As a recruitment-focused platform, Arabiat Egypt aims to streamline the hiring process for employers and provide candidates with access to relevant job opportunities. Without additional information, the exact scope of its services or target audience remains inferred based on the available job titles.

We’re looking for an experienced Technical & Warranty Support Manager to lead and optimize our technical support and warranty operations across multiple branches, brands, and sub-dealer networks. This role is responsible for ensuring efficient technical issue resolution, accurate warranty claim processing, compliance with manufacturer requirements, and continuous improvement in service quality and operational performance. Key Responsibilities: Warranty Management: Oversee the end-to-end warranty claims process, including documentation, approvals, reimbursement tracking, and compliance with OEM policies and manufacturer requirements. Technical Support: Manage complex technical escalations, coordinate with brand technical teams and suppliers, and establish standardized troubleshooting procedures across branches. Quality & Compliance: Conduct regular branch audits, ensure adherence to technical and warranty standards, and drive corrective actions to reduce recurring issues and improve first-time fix rates. Performance Monitoring: Track warranty costs, claim rejection rates, turnaround times, customer satisfaction, and branch performance through regular reports and dashboards. Cross-Branch Coordination: Act as the central point of contact between headquarters, branches, brand principals, and top management, ensuring consistent processes across all brands. Team Leadership: Lead, coach, and develop technical support and warranty teams while identifying training needs and promoting knowledge-sharing across branches. Continuous Improvement: Analyze technical issues and warranty data to identify trends, control costs, improve operational efficiency, and enhance customer satisfaction. Requirements: - Proven experience in technical support and warranty management within the automotive industry. - Strong knowledge of warranty claims, OEM policies, reimbursement procedures, and manufacturer requirements. - Solid technical troubleshooting, root cause analysis, and problem-solving skills. - Experience managing teams across multiple branches or locations. - Strong analytical skills with the ability to monitor KPIs and prepare performance reports. - Excellent communication, coordination, and stakeholder management skills. 📍 Location: Obour, Egypt 📩 Interested candidates can send their CVs to HR@arabiat-eg.com, mentioning Technical & Warranty Support Manager in the email subject. #ArabiatEgypt #Hiring #AutomotiveJobs #TechnicalSupport #WarrantyManagement #AfterSales #ManagementJobs Show more

The Technical Support and Warranty Manager oversees technical support and warranty operations, ensuring efficient service delivery across multiple locations. This role involves managing processes to resolve customer issues and maintain product warranties effectively.