Customer Service Officer

Are you passionate about delivering excellent customer experiences and building trust with clients? Join our team as a Customer Service Officer, where you will play a key role in supporting our customers, handling their banking needs, and ensuring top-quality service. If you’re customer-focused, detail-oriented, and eager to grow your career in the banking sector, we’d love to hear from you! Job Duties Assist bank customers in banking-related activities through understanding the customers’ needs and promote bank services and products. Carry out the Account opening/closing ensuring that all customers sign regulatory forms & uploading customers signatures on the system and ensuring all Central Bank of Egypt and other regulatory controls. Qualifications & Skills University degree. Knowledge of the Banking Services & Products. Excellent communication and interpersonal skills 0-2 years of experience Passing of the bank’s formal entry assessments and panels for this position Show more

A Customer Service Officer provides support to clients by addressing their inquiries and resolving issues. This role involves maintaining positive client relationships and ensuring satisfactory service experiences.

• Answering customer inquiries via phone, email, or chat
• Resolving customer complaints and concerns
• Providing information about products and services
• Maintaining accurate records of customer interactions

• Communication
• Problem-solving
• Customer service orientation
• Time management
• Attention to detail
• Teamwork
• Computer literacy