Guest Relations Specialist

Company Description Xuru Stays is a hybrid hospitality operator offering professionally managed apartment-style rentals with hotel-like services for tourists and corporate guests. Founded by a seasoned Airbnb host and a former Airbnb employee, the company focuses on Egypt’s growing short-term rental market and demand for standardized, high-quality residential accommodation. By matching tourist demand for quality stays in strategic locations with homeowners seeking strong returns, Xuru Stays has positioned itself for rapid growth. Supported by an advanced technology stack, the team optimizes operations to ensure consistent guest satisfaction and sustained profitability for property owners. Role Description The Guest Relations Specialist is a full-time, on-site role based in Giza. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and enjoyable stay from arrival to departure. Day-to-day tasks include handling guest inquiries, resolving issues promptly, coordinating with housekeeping and maintenance teams, and updating guest information in internal systems. The Guest Relations Specialist also supports upselling and cross-selling of services, gathers guest feedback, and collaborates with the wider operations team to maintain high service standards and a positive guest experience. Qualifications Strong Guest Relations and Customer Service skills, with a focus on hospitality and professionalism. Excellent Communication and Customer Experience abilities to handle inquiries, feedback, and conflict resolution. Basic Sales skills to promote additional services and enhance revenue while maintaining guest satisfaction. Prior experience in hospitality, front office, or a guest-facing role is highly beneficial. Ability to work on-site in Giza, including evenings, weekends, and holidays as needed. Proficiency in English and Arabic; additional languages are an advantage. Comfort with using reservation systems and basic office software. Strong problem-solving, time management, and organizational skills. High level of integrity, reliability, and a service-oriented mindset. Show more

A Guest Relations Specialist ensures a positive guest experience by addressing inquiries, resolving issues, and maintaining communication. This role requires strong interpersonal skills and attention to detail in a service-oriented environment.