Customer Support (U.S Market exp/ B2-C1 English)

FlairsTech appears to provide customer service and technical support solutions, likely operating in the IT and business services sectors.

Company Description FlairsTech is an international technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, customer experience, and customer support services. FlairsTech partners closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes, outcomes, and productivity. The organization attributes its growth and reputation to its people and the collaborative relationships it builds with both customers and employees, creating an environment focused on performance, development, and trust. Role Description This is a full-time, on-site Customer Support Representative role based in Qesm El Maadi, supporting the U.S. market. The person in this role will handle inbound and outbound customer interactions via phone, email, and chat, delivering clear, professional, and empathetic support in fluent English. Day-to-day responsibilities include resolving inquiries, troubleshooting basic product or service issues, documenting cases accurately in CRM systems, and following up to ensure customer satisfaction. The role also involves adhering to performance metrics, complying with internal procedures and security guidelines, collaborating with team members and supervisors, and providing feedback on recurring customer issues to improve processes. Occasional participation in training sessions, coaching, and quality reviews is expected to maintain high service standards and continuous improvement. Qualifications Strong English communication skills (spoken and written), including active listening, clear articulation, and professional email/chat etiquette. Customer service and support capabilities, such as handling inquiries, de-escalating difficult interactions, and maintaining a customer-focused mindset. Basic technical proficiency with computers, office applications, and CRM or ticketing systems, and the ability to learn new tools quickly. Time management and organizational skills to handle multiple cases, prioritize tasks, and meet performance targets and service-level agreements. Prior experience supporting the U.S. market or working with international customers is highly beneficial. Ability to work on-site in Qesm El Maadi, follow structured processes, and collaborate effectively within a diverse team environment. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is a plus. Flexibility to work in rotating shifts and openness to ongoing training and performance feedback. Show more