Assistant Front Office Manager

The Assistant Front Office Manager is a full-time, on-site role based in Sharm El Sheikh. This role supports the Front Office Manager in overseeing daily front desk operations, including check-in and check-out processes, room assignments, and guest inquiries. The position involves supervising front office team members, ensuring consistent service standards, and resolving guest issues promptly and professionally. The Assistant Front Office Manager collaborates with other hotel departments to coordinate guest services, maintain accurate records, and optimize front office procedures. This role also contributes to training new team members, monitoring performance, and driving guest satisfaction and loyalty. Qualifications Candidates should possess strong Front Office and Customer Service skills, with a focus on professional, welcoming guest interactions. Candidates should possess Customer Satisfaction and Communication skills that support effective problem-solving and clear, courteous dialogue with guests and colleagues. Candidates should possess Office Administration skills to manage documentation, reservations, reporting, and daily front office workflows. Previous supervisory or team lead experience in hotel front office or hospitality operations is beneficial. Knowledge of hotel property management systems (PMS) and basic reservation procedures is preferred. Strong organizational skills, attention to detail, and the ability to work in a fast-paced, guest-focused environment. Ability to work flexible hours, including weekends and holidays, as required by hotel operations. A diploma or degree in Hospitality Management or a related field is advantageous, along with proficiency in English and any additional languages commonly used by guests in Sharm El Sheikh. Show more