Turkish Speakers | Customer Service Agents

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, focused on delivering high-value, customized, and innovative services to its clients. The company designs tailored outsourcing solutions that help businesses focus on their core operations while better serving their own customers. With global coverage and strong cultural awareness, ETISAL International combines industry best practices with advanced technologies to provide first-class service quality. The organization emphasizes transparency, flexibility, integrity, and a strong commitment to human capital. ETISAL International continuously enhances its management and operational standards to exceed client expectations. Role Description This is a full-time, on-site role based in Cairo for Turkish Customer Service Agents. The role involves handling inbound and outbound customer interactions in Turkish, including responding to inquiries, resolving issues, and providing accurate information about products and services. Agents will document customer interactions, update records in the system, and follow established procedures and quality standards. Day-to-day tasks include managing calls and messages, escalating complex cases when necessary, and collaborating with team members and supervisors to ensure service targets are met. The position requires maintaining a professional, courteous, and solutions-oriented approach in every customer interaction. Qualifications Strong proficiency in Turkish (spoken and written) and good command of English for internal communication. Excellent customer service and communication skills, including active listening and clear, empathetic responses. Basic computer literacy and ability to work with CRM or call center systems, email, and office applications. Problem-solving skills and the ability to handle objections, complaints, and difficult situations calmly and professionally. Ability to work full-time on-site in Cairo, with flexibility to work shifts, weekends, and holidays as required. Previous experience in call centers, customer support, or BPO environments is an advantage. High level of reliability, integrity, and attention to detail in following procedures and documenting interactions. Secondary school certificate required; post-secondary education in business, languages, or related fields is a plus. Show more