Customer Service agent English account B2

Raya CX appears to provide customer experience services, likely involving call centers and support roles, with possible IT development functions.

Company Description RAYA Customer Experience (Raya CX) is a next-generation BPO and customer experience management provider serving clients across multiple industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The organization operates from competitive, highly skilled labor markets to deliver high-quality, scalable support. Raya CX offers integrated outsourcing solutions driven by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. Team members join an environment that values performance, customer-centricity, and professional growth. Role Description This is a full-time, on-site Customer Service Agent role for an English Account (B2 level) based in Qesm El Maadi. The Customer Service Agent will handle inbound and outbound customer interactions through phone, email, chat, or other channels, providing accurate information and resolving inquiries in a timely manner. Responsibilities include addressing customer concerns, troubleshooting basic issues, updating account information, and documenting interactions in the system according to company guidelines. The agent will follow established procedures, adhere to quality and performance targets, and escalate complex cases to the appropriate teams when necessary. The role also involves maintaining a professional, empathetic communication style and contributing to overall customer satisfaction and retention. Qualifications Customer-focused skills, including Customer Service and Customer Satisfaction, with the ability to handle inquiries and complaints effectively. Experience or readiness to work as Customer Service Representatives, managing high volumes of interactions in a structured environment. Strong Communication skills in English (minimum B2 level), both verbal and written, with clear, professional, and empathetic delivery. Account Management awareness, including maintaining accurate customer records and following up on pending issues or requests. Ability to work on-site in Qesm El Maadi and adhere to shift schedules, including evenings, weekends, or holidays if required. Basic computer literacy, including typing skills and familiarity with CRM or ticketing systems. Strong problem-solving abilities, attention to detail, and a commitment to meeting performance and quality targets. Prior experience in customer service, call centers, or BPO environments is an advantage but not strictly required. Show more

This role involves providing customer support in an English-speaking environment, primarily for account-related inquiries. The position requires effective communication skills and the ability to resolve issues within established guidelines.