VIP Operators

Job Responsibilities 1. Targeted Acquisition of Competitor Paying Users (Core) - Systematically identify high-value paying users on major Egyptian voice/social apps (StarMaker, Nagham, Smule, Ghinwa, Yalla, Timo, Amar, Soulchill, Xena, Mico, SUGO); build target user profiles and outreach strategies. - Use social platforms, user communities, and KOL partnerships to design effective conversion paths that bring competitor payers to our platform and complete their first recharge. - Continuously track competitor moves (new features, campaigns, pricing) and adjust poaching strategies accordingly. 2. VIP Payer Retention & Repeat Recharge - Manage daily 1:1 relationships with high-net-worth payers to build deep trust, increase stickiness, and boost recharge frequency. - Develop tiered operations strategies with differentiated benefits, campaigns, and services based on recharge behavior and activity levels. - Monitor recharge cycles and churn warning signals; intervene proactively to reduce payer churn. - Design recharge incentives (limited-time events, exclusive rooms, badges/status markers, etc.) to drive repeat recharges. 3. Potential Payer Development - Identify high-potential payers from behavioral data (voice-room duration, interaction frequency, gift browsing, etc.) and create conversion strategies. - Drive first-time payment conversion through in-app DMs, room interaction guidance, and campaign planning. 4. Reporting & Data Analysis - Submit weekly progress reports covering reach, conversion rate, recharge amount, user retention, and other key metrics. - Conduct regular payer behavior analysis and provide operational insights and strategy recommendations. - Collaborate with product and marketing teams, relay user needs, and support product localization. Job Requirements 1. Native Arabic speaker with good English reading and writing skills. 2. 3+ years of experience in social app user operations, VIP customer retention, or community operations; experience in voice rooms, live streaming, or social products preferred. 3. Familiar with major Middle Eastern voice/social app ecosystems, their payment mechanisms, and user community culture. 4. Excellent user communication and relationship management skills; skilled at building long-term trust with high-net-worth users. 5. Hands-on experience in payer conversion and retention; understands payment psychology and user lifecycle management for social products. 6. Basic data analysis skills; able to track and analyze operational data using Excel/Google Sheets. Preferred Qualifications - Active user of voice-room social products; understands payer motivations and social needs. - Experience building a VIP user operations system from 0 to 1. - Familiar with Egypt’s local payment ecosystem (Vodafone Cash, Fawry, Meeza Card, etc.) and able to help users resolve recharge issues. - Existing connections or user community resources on competitor platforms. Show more