Customer Advisor (English C1)

FlairsTech appears to provide customer service and technical support solutions, likely operating in the IT and business services sectors.

Company Description FlairsTech is a rapidly growing, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services spanning Software Development & Analytics, Innovative Digital Solutions, Business Operations, Customer Experience, and Support. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company’s success is rooted in its people-focused culture, offering opportunities to contribute to impactful international projects and develop professionally in a dynamic environment. Role Description The Customer Advisor (English C1) is a full-time, on-site role based in Qesm El Maadi. In this position, the Customer Advisor handles inbound and outbound customer contacts, responding to inquiries, providing guidance, and resolving issues across various channels such as phone, email, and chat. Daily responsibilities include understanding customer needs, offering accurate information about products and services, and ensuring a positive experience that encourages loyalty and satisfaction. The role involves documenting interactions, following established procedures, escalating complex cases when necessary, and collaborating with internal teams to improve customer processes and outcomes. The Customer Advisor is expected to maintain high-quality standards, meet performance targets, and communicate in English at a C1 level. Qualifications Strong customer-facing skills, including Customer Satisfaction and Customer Support, with a focus on delivering high-quality service. Experience in Customer Contact and Client Counseling, including handling inquiries, guiding customers through solutions, and managing challenging situations. Excellent Communication skills in English (C1 level), both spoken and written, with the ability to explain information clearly and professionally. Ability to work on-site in Qesm El Maadi and collaborate effectively with team members in a fast-paced environment. Good problem-solving, active listening, and conflict-resolution abilities, with attention to detail and accuracy in documentation. Comfort using CRM systems and standard office software; prior experience in customer service, call centers, or support roles is an advantage. Relevant educational background, such as a diploma or degree in Business, Communications, or a related field, or equivalent practical experience. Show more

Customer Advisors provide support to clients by addressing inquiries and resolving issues. They ensure a positive customer experience through clear communication and problem-solving skills.