Back Office Agent (English B1+) Email and Outbound Calls

This role involves handling outbound calls and email correspondence to support customer interactions. The agent is responsible for providing assistance, resolving inquiries, and ensuring accurate communication with clients.

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

About the Role We are seeking a detail-oriented and proactive Back Office Agent to join our Dubai Account team in Abbasia, Cairo. In this role, you will handle a mix of outbound calls and email correspondence, supporting business operations and ensuring seamless communication with clients and internal teams. This is an excellent opportunity for individuals looking to build a stable career in a supportive, professional environment. Graduates are welcome to apply. Key Responsibilities Make outbound calls to follow up on pending matters and gather required information. Manage email correspondence, responding to inquiries and providing accurate information. Process and maintain documentation, data entry, and record-keeping tasks. Coordinate with internal teams to ensure smooth operations and timely completion of tasks. Maintain accurate records and follow up on outstanding items. Support the team with various administrative duties as needed. Qualifications Bachelor's degree in any discipline. English proficiency at B1+ level or above. Strong organizational and time-management skills. High attention to detail and accuracy. Excellent verbal and written communication skills. Ability to work effectively in a structured, target-driven environment. Flexibility to work rotational shifts. What We Offer Net Salary: 13,000 EGP Social & Medical Insurance Fully Paid Training Program 2 Rotational Days Off per week Professional, supportive, and inclusive work environment Prime office location: Abbasia, Cairo Show more