Back Office & Outbound Calls | English Account B1+

This role involves handling back-office tasks and making outbound calls to support customer interactions. Responsibilities may include data entry, communication with clients, and ensuring accurate information is provided.

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric solutions. The company designs consultative and customized services that address the unique needs of each business, helping clients focus on their core operations while improving service to their own customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to deliver high-value outsourcing services. The organization emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies. Its teams are committed to exceeding client expectations and enhancing management and operational standards continuously. Role Description This is a full-time, on-site role based in Cairo, Egypt for a Back Office & Outbound Calls | English Account B1+ team member. The role involves handling back office tasks such as data entry, record updates, and documentation, ensuring accuracy and compliance with internal procedures. Daily responsibilities include making outbound calls to English-speaking customers, providing information, following up on inquiries, and supporting customer service and sales activities according to account guidelines. The team member will coordinate with other departments to resolve issues, maintain clear communication logs, and adhere to performance targets and quality standards. The role also requires following company policies, participating in training, and contributing to a positive and professional work environment. Qualifications Demonstrated proficiency in Back Office Operations, including data entry, documentation, and process coordination. Strong Communication skills in English (minimum B1+ level), with clear verbal and written interaction. Customer Service skills focused on professionalism, empathy, and resolving customer inquiries effectively. Basic understanding of Finance and Sales concepts to support account-related calls and back office tasks. Ability to work on-site in Cairo, Egypt and maintain reliable attendance and punctuality. Good organizational skills, attention to detail, and the ability to follow structured workflows and targets. Comfort with using computer systems, CRM tools, and office applications; willingness to learn new technologies. Previous experience in BPO, call centers, or customer-focused roles is an advantage. Show more