Customer Support (U.S market exp- Fluent English Speakers)

This role involves providing assistance to customers through communication channels such as phone, email, or chat. The individual is responsible for resolving customer inquiries and ensuring satisfaction while maintaining a professional demeanor.

FlairsTech appears to provide customer service and technical support solutions, likely operating in the IT and business services sectors.

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to optimize processes and improve productivity. The organization emphasizes strong partnerships and collaborative project delivery. FlairsTech’s success is rooted in its people-focused culture and commitment to high-quality service. Role Description This is a full-time, on-site Customer Support Associate role located in Qesm El Maadi, supporting the U.S. market. The Customer Support Associate will handle incoming customer inquiries via phone, email, and chat, providing accurate information, troubleshooting issues, and resolving problems in a timely and professional manner. Responsibilities include documenting interactions, following established processes, and escalating complex cases to relevant teams when needed. The role involves working with CRM and support tools, adhering to service-level agreements, and maintaining a high level of customer satisfaction. The associate will collaborate with team members, participate in ongoing training, and contribute feedback to improve workflows and customer experience. Qualifications Strong English communication skills (B2/C1 level or equivalent), with clear spoken and written abilities for U.S. market support. Customer service and support capabilities, including active listening, empathy, problem-solving, and conflict resolution. Technical aptitude and comfort using CRM platforms, ticketing systems, and common productivity tools (e.g., email, spreadsheets, knowledge bases). Time management and organizational skills, with the ability to handle multiple inquiries, prioritize tasks, and meet performance targets. Adaptability and teamwork skills, with a proactive approach to learning new processes, products, and tools. Previous experience in customer support, call centers, or service-oriented roles, preferably supporting international or U.S. customers. Availability to work flexible shifts aligned with U.S. market hours, including evenings, weekends, or holidays if required. High school diploma or bachelor’s degree in any field is preferred; equivalent practical experience is also considered. Show more