English Speakers B2 | New Cairo (Night Shifts)

TP appears to provide customer support and travel advisory services, likely operating in the travel or home electronics sectors.

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, the company has modernized its approach while maintaining its core expertise and reliability. TP focuses on combining intelligent technology with human empathy to deliver seamless, future-ready customer experiences. Team members join an organization committed to innovation, continuous improvement, and professional growth. TP offers diverse opportunities in dynamic environments for individuals who want to build a long-term career in customer experience and digital services. Role Description This full-time, on-site role is based in New Cairo and is tailored for English speakers at a B2 level working night shifts. The role involves handling inbound and/or outbound customer interactions, including responding to inquiries, providing accurate information, and resolving issues in a timely and professional manner. Team members are expected to follow established procedures, document interactions clearly, and escalate complex cases when necessary. Daily tasks also include maintaining service quality standards, meeting performance targets, and collaborating with colleagues and supervisors to improve customer satisfaction. The position requires consistent attendance during scheduled night shifts and adherence to company policies and guidelines. Qualifications Strong English communication skills at B2 level or higher, with clear spoken and written abilities suitable for customer-facing interactions. Customer service mindset, including active listening, problem-solving, and the ability to remain calm and professional under pressure. Comfort with night shift work, including reliable time management, adaptability to changing schedules, and sustained focus during late hours. Basic computer literacy and ability to learn new systems quickly, including CRM tools, ticketing systems, and internal communication platforms. Ability to work on-site in New Cairo, collaborate effectively with diverse teams, and follow operational procedures and performance standards. Previous experience in customer service, contact centers, or related fields is beneficial but not mandatory. High school diploma or equivalent; further education in languages, business, communications, or related areas is an advantage. Show more