English Account B1 | Email Handling & Outbound Calls/ Abbasia Location

ETISAL International Group appears to provide customer support and telesales services, likely operating in the telecommunications or business services sector.

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on customer-centric service. The company delivers customized, consultative, and innovative outsourcing solutions that help clients focus on their core business while enhancing the value of their own customers. ETISAL International emphasizes transparency, flexibility, integrity, and a passion for service, supported by global coverage and a deep understanding of diverse cultures. The organization invests in human capital and uses industry best practices and state-of-the-art technologies to consistently exceed client expectations. Team members join a culture that values quality, continuous improvement, and long-term partnerships. Role Description The English Account B1 | Email Handling & Outbound Calls role is a full-time, on-site position based in Abbasia, Cairo, Egypt. The role involves managing incoming and outgoing emails in English, ensuring accurate, clear, and timely responses to customer inquiries and requests. The position also includes handling outbound calls to follow up with customers, provide information, conduct surveys, or support sales and service initiatives, in alignment with company guidelines. Daily tasks include documenting interactions in the system, maintaining service quality and professionalism, and collaborating with supervisors and team members to meet performance targets. The role may also involve supporting customer education on products or services and escalating complex cases to the appropriate departments when needed. Qualifications Candidates should possess strong English communication skills, including clear spoken and written communication suitable for handling emails and calls. Candidates should possess solid customer service skills, with the ability to handle inquiries, resolve issues, and maintain a professional and respectful tone. Candidates should possess relevant skills in English teaching or training, with the ability to guide or support customers and colleagues when needed. Candidates should possess translation skills to accurately understand and convey information between English and local language when required. Strong organizational and time-management abilities, with attention to detail in documentation and email handling. Comfort with working in a fast-paced contact center environment and meeting performance targets (quality, productivity, and customer satisfaction). Proficiency with basic computer applications, email platforms, and CRM or call center systems. Previous experience in call centers, BPO, or customer-facing roles is an advantage. Ability to work on-site in Abbasia, Cairo, Egypt, and commit to full-time shifts. Show more