Customer Service II Retention Specialist (C1 English)

INTELCIA is a dynamic organization focused on connecting skilled professionals with meaningful employment opportunities. The company specializes in facilitating career growth through targeted recruitment solutions, emphasizing roles that require strong communication and customer engagement skills. One of the current openings is for a Customer Service II Retention Specialist, requiring proficiency in C1 English to effectively interact with clients and maintain high service standards. While the exact industry and operational scope are not specified, INTELCIA appears to operate within a sector that values client relationships and multilingual capabilities. The company’s approach highlights its commitment to supporting both employers and job seekers through efficient and effective hiring processes.

Job Title: Customer Retention Specialist (English Speaker – C1 Level) Company: INTELCIA Egypt Location: Silicon Waha, Borg El Arab, Alexandria (On-site) Employment Type: Full-time About the Role:Intelcia Egypt is seeking motivated, articulate, and performance-driven Customer Retention Specialists to join our specialized queue in Borg El Arab, Alexandria. As a Retention Specialist, you will act as a brand ambassador, addressing customer inquiries, resolving complex account challenges, and executing strategic retention efforts to deliver high-quality customer service. Key ResponsibilitiesHandle inbound/outbound calls focused on customer account retention and satisfaction. Identify customer pain points and deliver tailored solutions to minimize customer churn. Maintain high standards of service quality and achieve key performance metrics (KPIs). Communicate clear product values and promotional offers to retain active accounts. Position RequirementsLanguage Proficiency: Advanced (C1) level in English (spoken and written). Work Location: Willingness to work on-site at Silicon Waha, Borg El Arab, Alexandria. Skills: Strong negotiation, problem-solving, and conflict-resolution abilities. Experience: Prior experience in customer service, call centers, or retention queues is a plus. Compensation & BenefitsBase Salary: 10,000 EGP basic salary. Performance KPIs: Up to $100 based on monthly performance metrics. Transportation: Provided company transportation OR a transportation allowance of up to 4,000 EGP. Incentives: Unlimited performance-based bonuses + direct sales commissions. Professional Development: Fully paid initial training program. Insurance: Comprehensive social and medical insurance coverage. How to Apply Interested candidates can apply directly via WhatsApp by sending a message containing the word "LinkedIn" to +20 1112522232 or they can click on "Apply". Show more