Travel Consultant

MTS Globe Egypt Who are we? MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year. What do we do? We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling. What do we offer? At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career. Why join us? Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry. JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP! MTS Globe is an equal opportunities employer. Job Description Contracting Analytics & Reporting Analyze hotel contracts, rates, allotments, stop sales, releases, and pricing performance. Prepare daily, weekly, and monthly contracting and supplier performance reports. Monitor key KPIs including available allotments, utilization rates, competitiveness, margins, and revenue contribution. Identify pricing discrepancies, contracting risks, and business opportunities. Support forecasting and commercial planning through contract and market performance analysis. Contracting Systems & Data Management Maintain and validate contracting data across internal systems and supplier platforms. Monitor contract loading accuracy, rates, supplements, offers, allotments, and stop sales. Investigate and resolve contract, pricing, and data discrepancies. Ensure accurate and timely updates of hotel agreements and related data. Collaborate with Contracting, Revenue, Yielding, and IT teams to improve data quality and reporting efficiency. Performance Monitoring & Insights Track hotel performance, market competitiveness, margin trends, and supplier utilization. Analyze destination, hotel, and source market performance. Identify underperforming contracts and opportunities for optimization. Provide actionable insights to Contracting, Revenue, Yielding, and Commercial teams. Support negotiations by providing data-driven analysis and recommendations. Coordination & Communication Work closely with Contracting, Revenue, Yielding, Commercial, Reservations, and Finance teams. Present performance insights and recommendations to management. Support strategic decision-making through reliable data analysis and reporting. Assist stakeholders in understanding contract performance, pricing trends, and business opportunities. Requirements Education Bachelor's Degree in Tourism & Hospitality, Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Technology, or a related field. Experience 2-3 years of experience in Contracting, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must. Experience working with hotel contracts, pricing structures, allotments, and tourism systems is highly preferred. Languages Strong English communication skills (B2-C1). Additional languages are an advantage. Technical Skills Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas). Power BI or other Business Intelligence tools. Knowledge of contracting systems, tourism ERP systems, and hotel contracting processes. Strong analytical, reporting, and data validation skills. Understanding of hotel pricing, allotments, release periods, stop sales, and margin analysis. Proficiency in Microsoft Outlook and Office applications. Soft Skills Strong attention to detail and accuracy. Analytical thinking and problem-solving abilities. Ability to identify trends, discrepancies, and commercial opportunities. Excellent communication and stakeholder management skills. Strong organizational and time-management skills. Ability to work under pressure and meet deadlines. Proactive and results-oriented mindset. Show more

We are Hiring! EV Guest Relations Officer (Receptionist) at Nile Projects and Trading Company (NPTCO) 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: District 5, Cairo. 𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-time (5 Working Days - as per showroom operating hours) 𝗝𝗼𝗯 𝗣𝘂𝗿𝗽𝗼𝘀𝗲 The Guest Relations Officer (GRO) is responsible for creating a welcoming, premium, and professional first impression for all Nile Projects & Trading Co. showroom visitors. This role ensures smooth customer flow, effective coordination with the sales team, and the delivery of an exceptional customer experience aligned with our high brand standards. In addition, the GRO supports showroom management in administrative tasks, including documentation, reporting, and maintaining organized records to ensure efficient daily operations. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 1. Customer Experience & Engagement • Welcome all showroom visitors warmly and professionally within 30 seconds of entry. • Assess customer requirements and assign them promptly to the appropriate Sales Consultant. • Monitor customer waiting times to ensure comfort and satisfaction. • Conduct Customer Satisfaction Index (CSI) follow-ups during or after showroom visits. • Support showroom promotional campaigns, product launches, and special events. 2. Coordination & Lead Management • Record accurate walk-in customer information and inquiries in CRM systems. • Transfer qualified leads to the sales team and coordinate seamless customer handovers. • Handle inbound calls and properly log all inquiries and customer data. 3. Operational & Compliance Duties • Complete the daily showroom GAMPA Walk Checklist. • Ensure reception and customer areas meet brand presentation standards at all times. • Update model specification tablets regularly to reflect accurate vehicle details. • Monitor supply lists (cleaning materials, pantry, etc.) and report replenishment needs. 𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱 Bachelor’s degree in hospitality management, Tourism, Business Administration, Public Relations, or Communications. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀 • Proficiency in Microsoft Office (Word, Excel, Outlook). • Experience with CRM software and scheduling systems. • Professionalism: Impeccable professional appearance and etiquette. • Communication: Excellent verbal and written communication skills in both Arabic and English. • Experience: Previous experience in customer service, hospitality, or automotive showrooms is preferred. • Soft Skills: Strong interpersonal skills, multitasking ability, and a team-oriented mindset. • Resilience: Ability to work under pressure during peak hours with a positive attitude 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆 𝗦𝗲𝗻𝗱 𝘆𝗼𝘂𝗿 𝘂𝗽𝗱𝗮𝘁𝗲𝗱 𝗖𝗩 𝘁𝗼: 𝗖𝗮𝗿𝗲𝗲𝗿𝘀@𝗻𝗶𝗹𝗲𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀.𝗰𝗼𝗺 . 𝗣𝗹𝗲𝗮𝘀𝗲 𝘂𝘀𝗲 "𝗚𝘂𝗲𝘀𝘁 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 - 𝗖𝗮𝗶𝗿𝗼" 𝗮𝘀 𝘁𝗵𝗲 𝘀𝘂𝗯𝗷𝗲𝗰𝘁 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗲𝗺𝗮𝗶𝗹. Show more

Devise, arrange and promote holidays and travel options Work with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements Make arrangements for transport, accommodation, tours, and activities Draw up complicated travel itineraries and ensuring that the customers' needs are met Provide general and specific advice about different travel destinations. Job Requirements 0-1 years of experience in tourism Excellent command of English language spoken and written Customer oriented Knowledge of key holiday destinations Excellent time management Giza Residence are preferred Show more

We're hiring: Hostesses at Mezedaki, Arkan Plaza Mezedaki is a new Greek meze and ouzo bar opening at Arkan Plaza, Sheikh Zayed: small plates to share, ouzo on the table, and long, relaxed evenings with friends. We're looking for the person who will be the first smile our guests see. What you'll do - Welcome every guest warmly and make them feel at home from the first second - Manage bookings, walk-ins and the waiting list on busy nights - Seat guests, introduce the Mezedaki concept and hand them over to the team - Keep the entrance and host stand looking their best - Say goodbye to every guest and invite them back Who we're looking for - Fluent English and Arabic (a must). Another language is a plus - Warm, confident and sociable, someone who genuinely enjoys people - Calm and organised when the restaurant is full - Well presented and reliable - Available for evening and weekend shifts Experience in hospitality is welcome but not required. We'd rather hire a positive, ambitious person and train them than hire experience without the smile. Full training is provided. How to apply Apply through here and send your CV and cover letter to jobs@santaluciagroup.net, with "Host - Mezedaki" in the subject. #hiring #ArkanPlaza #SheikhZayed #Cairo #hospitality #restaurantjobs #Mezedaki Show more