EV Guest Relations Officer

MTS Globe Egypt Who are we? MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year. What do we do? We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling. What do we offer? At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career. Why join us? Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry. JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP! MTS Globe is an equal opportunities employer. Job Description Contracting Analytics & Reporting Analyze hotel contracts, rates, allotments, stop sales, releases, and pricing performance. Prepare daily, weekly, and monthly contracting and supplier performance reports. Monitor key KPIs including available allotments, utilization rates, competitiveness, margins, and revenue contribution. Identify pricing discrepancies, contracting risks, and business opportunities. Support forecasting and commercial planning through contract and market performance analysis. Contracting Systems & Data Management Maintain and validate contracting data across internal systems and supplier platforms. Monitor contract loading accuracy, rates, supplements, offers, allotments, and stop sales. Investigate and resolve contract, pricing, and data discrepancies. Ensure accurate and timely updates of hotel agreements and related data. Collaborate with Contracting, Revenue, Yielding, and IT teams to improve data quality and reporting efficiency. Performance Monitoring & Insights Track hotel performance, market competitiveness, margin trends, and supplier utilization. Analyze destination, hotel, and source market performance. Identify underperforming contracts and opportunities for optimization. Provide actionable insights to Contracting, Revenue, Yielding, and Commercial teams. Support negotiations by providing data-driven analysis and recommendations. Coordination & Communication Work closely with Contracting, Revenue, Yielding, Commercial, Reservations, and Finance teams. Present performance insights and recommendations to management. Support strategic decision-making through reliable data analysis and reporting. Assist stakeholders in understanding contract performance, pricing trends, and business opportunities. Requirements Education Bachelor's Degree in Tourism & Hospitality, Business Administration, Commerce, Economics, Statistics, Data Analytics, Information Technology, or a related field. Experience 2-3 years of experience in Contracting, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must. Experience working with hotel contracts, pricing structures, allotments, and tourism systems is highly preferred. Languages Strong English communication skills (B2-C1). Additional languages are an advantage. Technical Skills Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas). Power BI or other Business Intelligence tools. Knowledge of contracting systems, tourism ERP systems, and hotel contracting processes. Strong analytical, reporting, and data validation skills. Understanding of hotel pricing, allotments, release periods, stop sales, and margin analysis. Proficiency in Microsoft Outlook and Office applications. Soft Skills Strong attention to detail and accuracy. Analytical thinking and problem-solving abilities. Ability to identify trends, discrepancies, and commercial opportunities. Excellent communication and stakeholder management skills. Strong organizational and time-management skills. Ability to work under pressure and meet deadlines. Proactive and results-oriented mindset. Show more

Devise, arrange and promote holidays and travel options Work with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements Make arrangements for transport, accommodation, tours, and activities Draw up complicated travel itineraries and ensuring that the customers' needs are met Provide general and specific advice about different travel destinations. Job Requirements 0-1 years of experience in tourism Excellent command of English language spoken and written Customer oriented Knowledge of key holiday destinations Excellent time management Giza Residence are preferred Show more

We're hiring: Hostesses at Mezedaki, Arkan Plaza Mezedaki is a new Greek meze and ouzo bar opening at Arkan Plaza, Sheikh Zayed: small plates to share, ouzo on the table, and long, relaxed evenings with friends. We're looking for the person who will be the first smile our guests see. What you'll do - Welcome every guest warmly and make them feel at home from the first second - Manage bookings, walk-ins and the waiting list on busy nights - Seat guests, introduce the Mezedaki concept and hand them over to the team - Keep the entrance and host stand looking their best - Say goodbye to every guest and invite them back Who we're looking for - Fluent English and Arabic (a must). Another language is a plus - Warm, confident and sociable, someone who genuinely enjoys people - Calm and organised when the restaurant is full - Well presented and reliable - Available for evening and weekend shifts Experience in hospitality is welcome but not required. We'd rather hire a positive, ambitious person and train them than hire experience without the smile. Full training is provided. How to apply Apply through here and send your CV and cover letter to jobs@santaluciagroup.net, with "Host - Mezedaki" in the subject. #hiring #ArkanPlaza #SheikhZayed #Cairo #hospitality #restaurantjobs #Mezedaki Show more

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service. Four Seasons Hotel Sharm El sheikh is seeking a Housekeeping Coordinator to support the daily operations of the Housekeeping Department. This role is essential in ensuring seamless communication, administrative accuracy, and service coordination to maintain Four Seasons’ legendary standards of cleanliness, efficiency, and guest satisfaction. What You Will Do Coordinate daily housekeeping operations, ensuring accurate room status updates and task allocation Serve as the main point of contact between Housekeeping, Front Office, Engineering, and other departments Maintain and update housekeeping logs, reports, and administrative records Monitor guest requests and follow up to ensure timely and exceptional service delivery Support supervisors with scheduling, attendance tracking, and inventory control Handle guest inquiries and concerns professionally, escalating issues when required Ensure compliance with Four Seasons standards, policies, and safety procedures Assist with onboarding coordination and training records for housekeeping colleagues What You Bring 1 year experience in same position English proficiency High school diploma or equivalent; hospitality-related education preferred Previous experience in housekeeping operations, hotel administration, or a similar role Strong organizational, communication, and multitasking skills Proficiency in hotel systems and basic computer applications A service-oriented mindset aligned with Four Seasons culture and values English and computer skills (word, Excel and power point,) What We Offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Schedule & Hours Full-Time 8hrs Show more