Customer Success Intern

Owlera appears to be involved in financial operations, likely offering accounting services or supporting business processes.

📝 Customer Success Intern (Unpaid) ⚠️ Important: To be considered, you MUST submit your application at www.owlera.site. LinkedIn applications alone will not be reviewed. About the Internship Owlera is an early-stage startup, and we're looking for a friendly, proactive Customer Success Intern to help our users get the most out of the Owlera platform. You'll work directly with the founding team to support users, resolve questions, document feedback, and improve the overall experience — real ownership of customer relationships, not shadowing. This is a hands-on, remote, 6-week unpaid internship for someone who wants to learn how startups actually build loyal users. Responsibilities • Respond to user questions and support requests clearly and promptly • Help onboard new users to the Owlera platform • Document common issues, FAQs, and help-center articles • Track user feedback, feature requests, and pain points; report trends to the founding team • Follow up with users to make sure issues are resolved and satisfaction stays high • Maintain a support tracker / ticket board and keep statuses up to date • Help collect user success stories and testimonials • Assist with user surveys and analyze satisfaction signals • Coordinate across product, engineering, and growth contributors to resolve issues • Document decisions, processes, and action items clearly • Draft simple user guides, templates, and onboarding checklists • Help define "done" criteria for resolved support requests • Research and suggest lightweight tools or templates that improve support workflows • Keep the support backlog groomed and prioritized • Contribute ideas for improving user onboarding and retention Requirements • Strong communication skills and a friendly, helpful attitude • Clear written communication in English • Empathy — comfortable listening to users and solving problems patiently • Self-motivated and able to work independently in a remote setting • Curious about how startups build and retain happy users • Familiar with (or quick to learn) tools like Notion, HubSpot, Intercom, or Zendesk • Organized mindset — comfortable tracking requests and following up • Available 10–15 hours per week for 6 weeks • Student, recent graduate, or early-career professional welcome • Bonus: any customer-facing experience (support, retail, tutoring, community) What You'll Gain • Real, hands-on experience supporting real users of a live product • Direct mentorship from the founding team • A first-hand look at how an early-stage startup earns and keeps users • Practical skills in customer support, onboarding, and success metrics • CRM / support-tool proficiency • Experience writing clear help articles, guides, and status updates • User communication and de-escalation skills • Practice identifying pain points and turning feedback into improvements • A portfolio of real support improvements and user stories • Certificate of completion at the end of the internship • Letter of recommendation for strong performers • LinkedIn recommendation for strong performers • Networking with startup founders and operators • Potential path to a paid role or extended engagement • A flexible remote schedule that fits around your studies Internship Details • Role: Customer Success Intern • Location: Remote • Type: Internship (Unpaid) • Level: Entry Level • Duration: 6 Weeks • Commitment: Flexible, 10–15 hours per week ⚠️ Reminder: Apply at www.owlera.site to be considered — applications submitted only on LinkedIn will not be reviewed. Show more