Travel advisory only 30% calls

Company Description TP Group, previously known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era and evolving customer expectations, TP has transformed into a sharper, more modern, and highly empathetic organization. The company focuses on intelligent, future-ready solutions that support clients across diverse sectors. Team members join a forward-looking environment where innovation, technology, and human connection go hand in hand. TP offers opportunities to grow in a dynamic, international setting while contributing to meaningful customer experiences. Role Description The Non Voice Travel Advisor is a full-time, on-site role based in Cairo, Egypt. This position focuses on supporting customers through written communication channels, such as chat and email, to handle inquiries related to travel services. Day-to-day tasks include processing travel requests, assisting with bookings and modifications, providing clear information on travel options, and resolving issues in a timely and professional manner. The advisor ensures customer satisfaction by delivering accurate, friendly, and solution-oriented support while adhering to company policies and service-level agreements. The role also involves maintaining detailed records of interactions and collaborating with team members to optimize service quality. Qualifications Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and enhance overall client experience. Strong Communication skills for clear, concise written interactions in English (B2+ / C1 level) across chat and email channels. Travel Arrangements and Travel Agency experience to manage bookings, changes, cancellations, and provide reliable travel guidance. Ability to work on-site in Cairo, Egypt, with flexibility to operate in shifts as required by the business. Attention to detail, problem-solving abilities, and a customer-centric mindset. Basic computer literacy and familiarity with CRM or booking systems. Previous experience in customer support or travel industry roles is an advantage. Show more