Call Center Representative

Company Description "eClerx company ""We’re hiring Customer Care Executive for the Inbound US Voice Process 📌 Position Details: ▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers. 💰 Salary: ▪️ 21,000 EGP Gross ▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS 🕒 Shifts: ▪️ Rotational night & overnight 🎓 Requirements: ▪️ Fluency in English (B2 Level) 📍 Location: Technological Park, Maadi""" Role Description The Call Center Representative is a full-time, on-site role based in Cairo. In this position, the representative will respond to inbound calls, emails, and messages, providing timely and accurate information about BlackHand’s services and programs. Day-to-day tasks include handling customer inquiries, resolving issues, documenting interactions, and escalating complex cases to the appropriate teams. The role involves maintaining high standards of customer satisfaction, following call scripts and guidelines, and updating customer records in internal systems. The representative will collaborate with colleagues to improve processes, share feedback from customers, and support outreach related to events and platform features. Qualifications Strong customer-facing skills, including experience as Customer Service Representatives and in Customer Support. Ability to maintain high Customer Satisfaction through clear communication and problem-solving. Excellent Interpersonal Skills, including active listening, empathy, and professional communication. Solid Computer Literacy, with the ability to work with CRM tools, call center software, and standard office applications. Strong spoken and written communication skills in English; additional language abilities are a plus. Ability to work on-site in Cairo, manage high call volumes, and stay organized in a fast-paced environment. Previous experience in a call center, customer service, or tech-enabled service environment is beneficial. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage. Proficiency level of English from b1+ to B2 Show more